Shreyashee Barua
Kolkata
Summary
Customer-focused Senior Associate with 6 years in customer support and medical billing. Skilled in active listening, de-escalation, and problem-solving to assist clients in challenging situations. Organized and dependable, with proven multitasking abilities and a collaborative approach to fulfilling diverse responsibilities.
Overview
9
9
years of professional experience
Work History
Senior IT Executive
IMerit Technology Service Pvt. Ltd.
Kolkata
11.2023 - Current
- Confirm policy details, coverage limits, and patient co-payment obligations with insurance companies to facilitate service delivery
- Obtain pre-authorizations or pre-certifications from insurance companies for specific procedures, treatments, or services
- Ensure that all insurance verification activities comply with healthcare regulations, policies, and guidelines (e.g., HIPAA)
- Stay updated with changes in insurance policies, coverage rules, and industry regulations
- Engaged in ongoing training and professional development to enhance knowledge of industry trends and best practices
- Maintained data security and confidentiality in all electronic transactions and communications to ensure compliance with regulations
- Verify patients' insurance coverage and benefits before services are provided
Senior Associate
Rumpaze Solution Pvt. Ltd.
Kolkata
03.2019 - 09.2023
- Interacted with customers via phone or email to address inquiries and resolve issues, ensuring timely assistance
- Diagnosed and resolved customer problems efficiently, meeting or exceeding set service level agreements (SLAs)
- Managed and de-escalated customer complaints, transforming negative experiences into positive outcomes.
- Developed expertise in the company's services to provide accurate and timely information to customers
- Maintained detailed records of customer interactions and resolutions in CRM software to enhance service consistency
Customer Support Executive
Rumpaze Solution Pvt. Ltd.
Kolkata
01.2018 - 02.2019
- Resolved customer complaints efficiently while maintaining courteous and professional communication
- Interacted with customers via phone or email to address inquiries, resolve issues, and provide timely assistance
- Maintain clear and effective communication with customers.
- Escalated complex problems to appropriate departments or supervisors to ensure resolution
Education
B.Tech -
Meghnad Saha Institute of Technology, MAKAUT
01-2017
Diploma -
Jalpaiguri Polytechnic Institute, WBSCTE
01-2014
10th -
Suniti Bala Sadar Girls' High School, WBBSE
01-2010
Skills
- Insurance Verification
- Medical Billing
- CRM
- Customer Support
- Lead Generation
- Microsoft Excel
- Microsoft Word
- Problem Solving
- Adapts quickly
- Communication
- Sharp Listening
Personal Information
Gender: Female
Hobbies and interests
- Travelling
Languages
- English
- Hindi
- Bengali
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Senior IT Executive
IMerit Technology Service Pvt. Ltd.
11.2023 - Current
Senior Associate
Rumpaze Solution Pvt. Ltd.
03.2019 - 09.2023
Customer Support Executive
Rumpaze Solution Pvt. Ltd.
01.2018 - 02.2019
B.Tech -
Meghnad Saha Institute of Technology, MAKAUT
Diploma -
Jalpaiguri Polytechnic Institute, WBSCTE
10th -
Suniti Bala Sadar Girls' High School, WBBSE