Shridhar Adarkar
Technical Project Manager
Pune
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Technical Project Manager
Qualys Security TechServices Pvt Ltd
Pune
2022.05 - Current
- Planning, scheduling, tracking/monitoring, resource allocation, issue/risk management (Cloud Ops)
- Project Management
- Agile Management
- Cost Management
- Change Management
- System Implementation
- Process Implementation
- Critical Thinking and Problem Solving
- Client Relationship Management
Team Leader IT Service Desk
Allstate Solutions Pvt Ltd
Pune
2019.04 - 2022.04
- People Management & Communications.
- Customer service management.
- Continual service improvement
- Ownership and initiative.
- Service management framework knowledge.
- Service reporting
Service Desk Team Leader
Mphasis Ltd
Pune
2008.07 - 2019.04
- Technical Troubleshooting.
- Automation and Innovation.
- Incident Management
- Service Operation.
Customer Service Associate
Zensar Technologies
Pune
2007.08 - 2008.06
- Telemarketing (Sales)
- Quality Assurance/ Feedbacks
Education
BA- Bachelor of Arts -
Skills
Strategic planning
undefinedAchievements
- Successfully conducted POC of the predictive healing platform automation solution.
- Member of transition team to move Level 3 team to Best shore as art of Shift Left strategy and successfully introduced End User Computing (1.75) Tier 3 Support in Confectionery, Food and Beverage Account
Certifications
ITIL 2011 Foundation
Timeline
Technical Project Manager
Qualys Security TechServices Pvt Ltd
2022.05 - Current
Team Leader IT Service Desk
Allstate Solutions Pvt Ltd
2019.04 - 2022.04
Service Desk Team Leader
Mphasis Ltd
2008.07 - 2019.04
Customer Service Associate
Zensar Technologies
2007.08 - 2008.06
BA- Bachelor of Arts -
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