Shridhar Adarkar
Technical Project Manager
Pune
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Technical Project Manager
Qualys Security TechServices Pvt Ltd
Pune
05.2022 - Current
- Planning, scheduling, tracking/monitoring, resource allocation, issue/risk management (Cloud Ops)
- Project Management
- Agile Management
- Cost Management
- Change Management
- System Implementation
- Process Implementation
- Critical Thinking and Problem Solving
- Client Relationship Management
Team Leader IT Service Desk
Allstate Solutions Pvt Ltd
Pune
04.2019 - 04.2022
- People Management & Communications.
- Customer service management.
- Continual service improvement
- Ownership and initiative.
- Service management framework knowledge.
- Service reporting
Service Desk Team Leader
Mphasis Ltd
Pune
07.2008 - 04.2019
- Technical Troubleshooting.
- Automation and Innovation.
- Incident Management
- Service Operation.
Customer Service Associate
Zensar Technologies
Pune
08.2007 - 06.2008
- Telemarketing (Sales)
- Quality Assurance/ Feedbacks
Education
BA- Bachelor of Arts -
Skills
Strategic planning
undefinedAchievements
- Successfully conducted POC of the predictive healing platform automation solution.
- Member of transition team to move Level 3 team to Best shore as art of Shift Left strategy and successfully introduced End User Computing (1.75) Tier 3 Support in Confectionery, Food and Beverage Account
Certifications
ITIL 2011 Foundation
Timeline
Technical Project Manager
Qualys Security TechServices Pvt Ltd
05.2022 - Current
Team Leader IT Service Desk
Allstate Solutions Pvt Ltd
04.2019 - 04.2022
Service Desk Team Leader
Mphasis Ltd
07.2008 - 04.2019
Customer Service Associate
Zensar Technologies
08.2007 - 06.2008
BA- Bachelor of Arts -
Similar Profiles
GIRISH JANGAMGIRISH JANGAM
SENIOR DIRECTORE OF ENGINEERING at Qualys Security TechServices Pvt. Ltd.SENIOR DIRECTORE OF ENGINEERING at Qualys Security TechServices Pvt. Ltd.
Nitika RaiNitika Rai
Security Operations Engineer at Qualys Security TechServices Pvt. Ltd.Security Operations Engineer at Qualys Security TechServices Pvt. Ltd.
Calab KodmalCalab Kodmal
Senior Manager Customer Service at Qualys Security Tech Services Pvt. LtdSenior Manager Customer Service at Qualys Security Tech Services Pvt. Ltd