Accounts Associate
MITSUI OSK LINES (Acquired by WNS in August 2021)
Mumbai
03.2018 - 11.2023
- Downloaded and updated daily bank statements to maintain accurate financial records.
- Conducted thorough bank reconciliations, promptly identifying and resolving discrepancies.
- Updated receipts against correct invoice numbers to ensure precise allocation of customer payments.
- Followed up with customers to secure timely payments, reducing outstanding balances.
- Investigated and resolved unapplied and unidentified payments to maintain clean ledgers.
- Addressed and resolved queries related to accounts receivables, ensuring smooth client relationships.
- Prepared daily reports including Pending RTGS, KPI, SLA, and NACH, providing visibility into payment processing and performance metrics.
- Generated DO/BL reports and daily outstanding reports to track receivables and improve cash flow forecasting.
- Managed the refund process in line with company policies, ensuring accuracy and customer satisfaction.
- Supported compliance by maintaining documentation and providing clarity during audits or financial reviews.