Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate
Buzzwork Business Service Pvt. Ltd.
Pune
09.2024 - 11.2024
Provided training and mentoring to junior sales associates.
Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
Produced and develop new leads through techniques such as cold calling.
Greeted and assisted customers to foster positive experiences.
Developed and implemented strategies to increase sales volume.
Managed daily operations of a team of 15 sales associates.
Resolved customer complaints in a professional manner.
Quality Officer
Tirumalla Hair Oil India (P) Ltd.
BEED
12.2020 - 10.2024
Conducted internal audits and inspections of products, services, and processes for compliance with established guidelines.
Reviewed specifications for raw materials used in production processes.
Developed and implemented procedures to ensure quality standards are met.
Maintain and Review Documents as per Fssai Norms and Legal Meyrology.
Maintained records of all testing results for future reference purposes.
Analyzed customer feedback and complaints to identify trends in product quality.
Maintained lab cleanliness and safety standards.
Calibrated, validated or maintained laboratory equipment.
Received and inspected raw material.
Performed visual inspections of finished products.
FG and packing migration Testing done by external NABL approval lab.
Forword and backword Traceability done in 6 month.
Face ISO 22000-2018, FSSC- 22000,HALAL Audits.
Done Pest Control activity in plant.
Verification CCP, PRP, OPRP in process.
Quality Executive
Shubh Food Industries Pvt.Ltd.
Thane
08.2019 - 05.2020
Inspecting incoming RM, PM, in process material & FG Products.
Developed and maintain Laboratory SOP as per food safety norms.
Monitoring the online quality of products and conducting sensory evaluation.
Responsible for development and maintenance of quality control policy.
Maintaining documents required for successful FG traceability & Product recall.
Monitoring supplier performance and online rejection of RM & PM.
Quality Officer.
Uttam Food Infrastructure Park Pvt.Ltd.
Mumbai
05.2017 - 08.2019
Performed root cause analysis on non-conforming products or services.
Maintained records of all testing results for future reference purposes.
Received and inspected raw material.
Initiated and ensured effective systems for Quality Inspection Program, Licenses, Housekeeping, Pest Control Program, Training and Audits.
Traceability of product from processing to dispatch.
Maintaining Documentation, Implement & Monitoring as per ISO 22000:2018, FSSC 22000, AIB (American Institute of Baking) & HACCP certification along with internal audit applying Corrective & Preparation action Plans.
Handling Customer Complaints. Effective closure of complaints by analyzing & taking appropriate corrections, corrective actions & Preventive actions to avoid repetition.
Education
B Tech ( Food Technology.) - Food Sciences and Technology