Hi, I’m
Shrikant Dande
Pune,Maharashtra
Summary
To build a career opportunity with a leading corporate world where I work as a key player and I can utilize my technical non-technical knowledge and soft skills to learn, grow and add value to the organization.
Overview
13
years of professional experience
1
Certification
Work History
Tata Consultancy Services
Sr. Executive
04.2021 - Current
Job overview
- Handling the UK Corporate banking customer's day 2-day financial transaction queries and provide the details of payment queries through the emails. (Web-mail)
- Handling with Cheque verifications queries from RM/Customers.
- Handling the Charges and Refund queries from Customer/RM.
- Prepared the Invoices from customer/RM of UK bank on letter head.
- Amend the decision memos as per customer/RM requested on letter head.
- Provide swift payment details as per customer request and demand, and online banking with customer.
- Holding the payments as per customer request and demand.
- Place a Direct Debit on customer's account as per customer request.
- Handling banking cheque adjustment as per customer request and demand.
- Credit card set up/cancel amendment queries handled as per customer/RM request.
- Prioritize the Prime customers of UK and their query and resolve their query within TAT.
- Handling multiple tasks at a time, multi-talented, quick learner, complete customer query within TAT without delay and error with maintain 95% quality.
- Also Scheduled corporate training sessions for new associates to learn the process in easily manner.
- Honored with Service Commitment award 2022 with 99% Accuracy with production.
- Got An award in 2023 for Service with Quality, also appreciations from client as well as customer for quick responses and resolving query within TAT.
Mphasis LtdPune
Sr. Transaction Processing officer (Sr.TPO)/QA
03.2018 - 01.2021
Job overview
- Working on US banking / Capital Market Process as Financial Advisors Service New accounts opening and maintains that accounts details.
- Strong knowledge with strong Hands-on 15+ various types of account registration to be open with proper review of documents and accounts are mentioned below.
- Updating the Client information in System According Document received.
- Opening the various types of accounts for client within the SLA as per guidelines.
- Opening Trust Accounts, Retail accounts, individual retirement accounts, joint accounts, Educational Savings accounts, Custodial accounts.
- Also handled the Company retirement accounts (CRA), 401(K) Accounts, Estate accounts and Various types of Retirement as well as complex registration accounts.
- Coordinating with investment advisors on daily basis regarding New Updates.
- Meeting SLA Cutoff s TAT.
- Working As a trainer to provide the training on Account opening to the new joiners.
- Working as a QA also to maintain new joiner's production with higher quality to move into production.
- Error analysis and providing action plan for improving quality with accuracy.
- December 2021 & January 2021 Honored with 'RNR award' for outstanding performance without leave.
- Won prestigious award 'Spirit Of winning' for working in COVID situation from Office from the month of April 2020 to October 2020 with meeting the SLA without an error with maintaining the 100% accuracy.
- Got the prestigious award of 'Employee of the Year 2020' for best productivity, Quality with clients appreciation emails.
STC Computers Pvt Ltd.
Computer Technical Executive
07.2012 - 06.2014
Job overview
- Working as a Hardware networking engineer at client's place.
- Updating the Client information in System According Document received into database by using excels.
- Handling and solving Client's query and issue via remote server.
- On time delivery with provide the service facility on demand in warranty as well as without a warranty.
- On/off field troubleshoot the hardware and networking issues i.e. Windows, Linux, Server, Router, Crimping issue, LAN, WAN etc.
- Maintain the DB of customers and clients and keep in touch with them to handle the issues and query.
- Team Handling of 12-15 members in banking as well as hospital sector for connection of PC.
- Working As a trainer to train hardware and networking topics to new members.
- In Every year at end of the month arrange the annual as well as quarterly meetings and get together for customer meet ups & feedback from them to bind the relationship.
SSD Computers Pvt Ltd.
Sr Technical Executive
06.2016 - 03.2018
Job overview
- Working as a Hardware networking engineer at client's place.
- Updating the Client information in System According Document received into database by using excels.
- Handling and solving Client's query and issue via remote server.
- On time delivery with provide the service facility on demand in warranty as well as without a warranty.
- On/off field troubleshoot the hardware and networking issues i.e. Windows, Linux, Server, Router, Crimping issue, LAN, WAN etc.
- Maintain the DB of customers and clients and keep in touch with them to handle the issues and query.
- Team Handling of 12-15 members in banking as well as hospital sector for connection of PC.
- Working As a trainer to train hardware and networking topics to new members.
- In Every year at end of the month arrange the annual as well as quarterly meetings and get together for customer meet ups & feedback from them to bind the relationship.
Education
S.B.E.S College Of Science
M.sc from Information Technology
01.2016
University Overview
GPA: 60%
Vasantrao Naik Mahavidyalaya
B.sc from Computer Science
01.2012
University Overview
GPA: 67%
Shiv Chhatrapati Mahavidyalaya
HSC
01.2008
University Overview
GPA: 50%
Jai Bhavani Vidya Mandir
SSC
01.2006
University Overview
GPA: 70%
Skills
- Honest
- Self-motivated
- Hardworking
- Positive attitude towards career and life
- Good verbal and written communication skills
- Quick learner
Certification
- Certificate in MS-CIT
- Marathi Type Writing Speed 40 WPM
- English Type Writing Speed 40 WPM
- Certificate in Computer Networking A+ grade
- Certificate in Computer Hardware with B+ grade
- Diploma in Software Testing with B+ grade
Languages
Marathi
Hindi
English
Personal Information
- Blood Group: O+ve
- Date of Birth: 1988-06-20
- Gender: Male
- Nationality: India
Weaknesses
- Straightforward person
- Cannot tolerate liars and dishonest people
Timeline
Sr. Executive
Tata Consultancy Services
04.2021 - Current
Sr. Transaction Processing officer (Sr.TPO)/QA
Mphasis Ltd
03.2018 - 01.2021
Sr Technical Executive
SSD Computers Pvt Ltd.
06.2016 - 03.2018
Computer Technical Executive
STC Computers Pvt Ltd.
07.2012 - 06.2014
S.B.E.S College Of Science
M.sc from Information Technology
Vasantrao Naik Mahavidyalaya
B.sc from Computer Science
Shiv Chhatrapati Mahavidyalaya
HSC
Jai Bhavani Vidya Mandir
SSC
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