Shrikant Satyam Manne
Cloud & Infra Engineer
Nallasopara, Mumbai
Summary
Professional in crisis support with experience and preparedness for high-pressure environments. Skilled in active listening, empathy, and de-escalation techniques. Strong focus on team collaboration and achieving tangible outcomes. Reliable, adaptable, and capable of navigating changing needs to provide effective support.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
5
5
Certificates
4
4
Languages
Work History
Desktop/VIP Support
Birlasoft
Mumbai
10.2022 - Current
- Provide VIP support to the (Chairman,MD,CEO,Corporate Heads And Functional Heads) in Aditya Birla Group.
- Provide Mac support (MacBook, iMac, iPhone and other Apple devices to the users.
- Managing VLSC (Volume Licensing Service Centre) for Microsoft Office and Windows Server products.
- Configure network printers with authentication and prepare new joinee laptops with standard software's.
- Conducting UAT of newly launched tools.
- Performing VAPT, SCCM, Antivirus(Crowd Strike) Activity in Servers and Laptops to make Machine Complaint.
- Working on Ticketing Tool (Symphony Summit) on P1,P2 Tickets and provide resolution as per SLA.
Desktop/Citrix Administrator
Impact Infotech Pvt Ltd, Anunta Technologies
Mumbai
09.2021 - 08.2022
- Administered Citrix and provided windows support.
- Monitored, trouble shoot of VDI using Citrix Director 7.6.
- Train users and employees on how to use citrix applications.
- Monitored system operations and generated daily checklist and weekly performance reports.
- Managing Netx Controller and assigning access cards.
- Hands on Citrix Major components such as PVS,DDC, Storefront, Studio.
Deskside Support (L2)
Think-Apps Solutions Pvt Ltd, KPMG India
Mumbai
03.2021 - 06.2021
- Management of the daily data backup.
- Create, modify and delete user accounts in Active Directory.
- Handling technical related issues and Co-ordinate with various Teams and giving Support to Server level and Network level issues.
- Managed domain environment for PAN India through remote support. (Symphony summit)
- Cisco unified IP phone, setup with phone extensions.
Desktop Support Engineer
Kalyx Infotech Pvt Ltd, Teleperformance
Mumbai
09.2019 - 05.2020
- Installation and Configuration of Desktops with OS and Applications.
- Laptop & Desktop H/W troubleshooting.
- Network LAN Troubleshooting.
- Having experience with trouble shooting printers.
- Installing, Updating and troubleshooting McAfee Endpoint Protection and Patches and keep the system under ISMS compliance.
- Cabling & crimping for systems, hubs, switches & routers.
- Handling IT Asset Stock & Maintaining IT Inventory Records.
Education
Bachelor Of Management Studies (B.M.S) - Marketing
University of Mumbai
Mumbai 06.2016 - 04.2019
HSC - Commerce
Maharashtra State Board
Mumbai 06.2014 - 04.2016
SSC -
Maharashtra State Board
Mumbai 06.2004 - 04.2014
Skills
Soft Skills:
Keep calm under pressure
Ability to multitask
Problem solving
Analytical thinking
Resilience & Patience
Technical Skills:
Mac Specialist
Office 365
Active directory
VDI
Windows
Networking
McAfee
Hardware
Troubleshooting
Certification
Certificate in PC Maintenance(CPM)
Timeline
Windows Server Management and Security
06-2024
AWS Cloud Technical Essentials
03-2024
AWS Cloud Practitioner Essentials
02-2024
Desktop/VIP Support
Birlasoft
10.2022 - Current
Desktop/Citrix Administrator
Impact Infotech Pvt Ltd, Anunta Technologies
09.2021 - 08.2022
Deskside Support (L2)
Think-Apps Solutions Pvt Ltd, KPMG India
03.2021 - 06.2021
Desktop Support Engineer
Kalyx Infotech Pvt Ltd, Teleperformance
09.2019 - 05.2020
Certificate in Networking(CCN)
11-2018
Certificate in PC Maintenance(CPM)
07-2018
Bachelor Of Management Studies (B.M.S) - Marketing
University of Mumbai
06.2016 - 04.2019
HSC - Commerce
Maharashtra State Board
06.2014 - 04.2016
SSC -
Maharashtra State Board
06.2004 - 04.2014
Languages
English
Hindi
Telugu
Marathi
Declaration
I hereby declare that the information published
above is true to the best of my knowledge.
Place: Nallasopara, Mumbai
Date: 2024
(Shrikant Satyam Manne)
Declaration
I hereby declare that the information published
above is true to the best of my knowledge.
Place: Nallasopara, Mumbai
Date: 2025
(Shrikant Satyam Manne)