Shrilaxmi Anand Bale
Mumbai
Summary
A challenging career in the hospitality industry (hotel, airline, travel) where experience and strong result orientation are of recognized value and worked as a Model and Character Artist in Film Industry as well.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Freelancer
FREELANCER
Vrindavan
02.2022 - Current
- Managed multiple freelance projects, enhancing experiences for Devotees as Tour Guide.
- Collaborated with Devotees to deepen spiritual understanding and engagement.
- Guided Devotees through structured practices and selfless service to foster community connection.
- Connect seekers with a supportive group of fellow practitioners to inspire steady discipline.
- Studied and analyzed Holy Scriptures to deepen understanding.
- Promoted acts of charity and humility to cleanse the heart.
IN-FLIGHT SUPERVISOR
VISTARA AIRLINES
08.2014 - 06.2019
- Led the entire flight operations, coordinating between cockpit, cabin crew, passengers, and ground handling staff.
- Received high ratings for delivering outstanding customer service to passengers and maintaining safety and cabin management.
- Supervised cabin crews, managed rosters, ensured timely boarding and deboarding of passengers, and demonstrated safety equipment and procedures.
- Trained and developed newly onboard cabin crews, defining their development path and assisting in assessments and certification.
- Maintained detailed records of customer consumables during flights.
- Ensured passenger safety during rejected take-offs, cabin depressurizations, and emergency landings.
- Provide service to guest & taking their feedback on services that is being provided.
- Conducted in-flight training for business class and first class, addressing passenger needs and requests.
- Assist in flight supervisor in smooth service delivery.
- Completed in-flight training for business class and first class, attending to their needs and requests.
- Assuring passengers comfort & safety.
- Assisted flight supervisor with service delivery.
- Monitored passenger comfort and safety throughout the flight.
- Collaborated with the team to deliver high service and safety standards.
- Assisted passengers with their needs and ensured their safety.
FLIGHT ATTENDANT
INDIGO AIRLINES
12.2012 - 07.2014
- Delivered exceptional customer service during flights and on the ground.
- Managed in-flight service, including meal distribution and beverage offerings.
- Responded to passenger inquiries and resolved issues effectively.
- Conducted pre-flight safety checks and equipment inspections.
- Collaborated with crew members to maintain a positive cabin environment.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
H.S.C. -
SNDT Girls College
S.S.C. -
St. Xavier's school
Diploma in Aviation & Hospitality -
Aviation Dreams
Skills
- Customer focused
- Analytical skills
- Detail-oriented
- Effective communication
- Exceptional communication
- Written
- Verbal
- Team Worker
- Quick Learner
- Diligent
- Adaptive
- Positive
- Cultural education
Awards
- Best Grooming Champ
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Freelancer
FREELANCER
02.2022 - Current
IN-FLIGHT SUPERVISOR
VISTARA AIRLINES
08.2014 - 06.2019
FLIGHT ATTENDANT
INDIGO AIRLINES
12.2012 - 07.2014
H.S.C. -
SNDT Girls College
S.S.C. -
St. Xavier's school
Diploma in Aviation & Hospitality -
Aviation Dreams