Yeshwanth Saai Vemulapati
Bengaluru
Summary
Experienced SaaS professional with 6+ years in account management & renewals, skilled at aligning business solutions with customer’s strategic goals to drive success.
Overview
6
6
years of professional experience
Work History
Renewal Account Manager
Zohocorp Pvt ltd
05.2022 - 06.2025
- Achieved 100%+ QoQ renewal quota, consistently meeting ACV retention targets across enterprise and marquee customers in the North American market.
- Drove standard uplift and expansion during renewals, contributing to significant incremental YoY revenue growth.
- Identified at-risk accounts using churn predictors and behavioral data; executed proactive success plans that reduced churn risk by 30%.
- Facilitated quarterly roadmap reviews to align Rubriks platform evolution with customer business priorities.
- Collaborated closely with support, engineering, and sales teams to ensure timely issue resolution and a seamless customer experience contributing to an overall team renewal success rate exceeding 90%.
- Leveraged Sentri AI and Chronosphere to identify high-risk accounts, enabling targeted interventions that reduced churn rates and ensured long-term client retention.
Renewal Account Manager
GEP Solutions Pvt Ltd.
06.2021 - 04.2022
- Own and manage end-to-end client relationships across strategic procurement and supply chain accounts, ensuring alignment with business objectives and measurable ROI.
- Act as the primary point of contact for Fortune 500 clients, driving retention, expansion, and satisfaction; achieved 98% NRR QoQ.
- Partner with cross-functional teams (consulting, category management, product, and technology) to deliver seamless client onboarding, project execution, and support.
- Analyze spend, procurement performance, and contract compliance to identify savings opportunities.
- Develop account plans and governance models, leading quarterly business reviews (QBRs) to track KPIs, drive strategic discussions, and strengthen executive relationships.
- Negotiated renewals and multi-year agreements, ensuring churn reduction by 10% and co-term alignment across client portfolios.
Support Analyst (Client - AIG Insurance)
Cognizant Technology Solutions
02.2019 - 04.2021
- Handled daily L1/L2 incident tickets and logged them in ServiceNow.
- Assisted with insurance renewals, audits, and data for brokers.
- Evaluated insurance factors and prepared presentations.
- Conducted data analysis for policy endorsements.
- Used SQL for data assessment and customer support.
- Identified UI errors through Splunk and database checks.
- Corrected rating errors, reducing premium leakage by 11%.
- Managed underwriting data and analyzed risk for insurance coverage.
- Participated in monthly claim report development.
- Met SLA standards, enhancing customer satisfaction by 98%.
- Created Tableau dashboards for process verification.
- Skilled in MS Office applications.
Education
B.Tech - Electronics And Communications Engineering
Rajalakshmi Engineering College
Chennai05-2018
Skills
- Customer retention
- Account management
- Churn reduction
- Cross-functional collaboration
- Client relationship management
- MS Excel, MS PowerPoint, MS Outlook
- CRM/Customer Service & ERP: Jira, Zoho CRM, Salesforce, Freshdesk, Zoho ONE, Zoho CRM Plus
- IT Service Management: ServiceNow, Miscellaneous: Splunk, Microsoft Teams
Accomplishments
- Represented Zoho at Gitex and Zoholics Dubai & Morocco - MEA REGION 2022.
- Chief closer Q3 - 2023, Zoho
- Employee Spotlight Award, GEP - 2021
Timeline
Renewal Account Manager
Zohocorp Pvt ltd
05.2022 - 06.2025
Renewal Account Manager
GEP Solutions Pvt Ltd.
06.2021 - 04.2022
Support Analyst (Client - AIG Insurance)
Cognizant Technology Solutions
02.2019 - 04.2021
B.Tech - Electronics And Communications Engineering
Rajalakshmi Engineering College