Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Yeshwanth Saai Vemulapati

Bengaluru

Summary

Experienced SaaS professional with 6+ years in account management & renewals, skilled at aligning business solutions with customer’s strategic goals to drive success.

Overview

6
6
years of professional experience

Work History

Renewal Account Manager

Zohocorp Pvt ltd
05.2022 - 06.2025
  • Achieved 100%+ QoQ renewal quota, consistently meeting ACV retention targets across enterprise and marquee customers in the North American market.
  • Drove standard uplift and expansion during renewals, contributing to significant incremental YoY revenue growth.
  • Identified at-risk accounts using churn predictors and behavioral data; executed proactive success plans that reduced churn risk by 30%.
  • Facilitated quarterly roadmap reviews to align Rubriks platform evolution with customer business priorities.
  • Collaborated closely with support, engineering, and sales teams to ensure timely issue resolution and a seamless customer experience contributing to an overall team renewal success rate exceeding 90%.
  • Leveraged Sentri AI and Chronosphere to identify high-risk accounts, enabling targeted interventions that reduced churn rates and ensured long-term client retention.

Renewal Account Manager

GEP Solutions Pvt Ltd.
06.2021 - 04.2022
  • Own and manage end-to-end client relationships across strategic procurement and supply chain accounts, ensuring alignment with business objectives and measurable ROI.
  • Act as the primary point of contact for Fortune 500 clients, driving retention, expansion, and satisfaction; achieved 98% NRR QoQ.
  • Partner with cross-functional teams (consulting, category management, product, and technology) to deliver seamless client onboarding, project execution, and support.
  • Analyze spend, procurement performance, and contract compliance to identify savings opportunities.
  • Develop account plans and governance models, leading quarterly business reviews (QBRs) to track KPIs, drive strategic discussions, and strengthen executive relationships.
  • Negotiated renewals and multi-year agreements, ensuring churn reduction by 10% and co-term alignment across client portfolios.

Support Analyst (Client - AIG Insurance)

Cognizant Technology Solutions
02.2019 - 04.2021
  • Handled daily L1/L2 incident tickets and logged them in ServiceNow.
  • Assisted with insurance renewals, audits, and data for brokers.
  • Evaluated insurance factors and prepared presentations.
  • Conducted data analysis for policy endorsements.
  • Used SQL for data assessment and customer support.
  • Identified UI errors through Splunk and database checks.
  • Corrected rating errors, reducing premium leakage by 11%.
  • Managed underwriting data and analyzed risk for insurance coverage.
  • Participated in monthly claim report development.
  • Met SLA standards, enhancing customer satisfaction by 98%.
  • Created Tableau dashboards for process verification.
  • Skilled in MS Office applications.

Education

B.Tech - Electronics And Communications Engineering

Rajalakshmi Engineering College
Chennai
05-2018

Skills

  • Customer retention
  • Account management
  • Churn reduction
  • Cross-functional collaboration
  • Client relationship management
  • MS Excel, MS PowerPoint, MS Outlook
  • CRM/Customer Service & ERP: Jira, Zoho CRM, Salesforce, Freshdesk, Zoho ONE, Zoho CRM Plus
  • IT Service Management: ServiceNow, Miscellaneous: Splunk, Microsoft Teams

Accomplishments

  • Represented Zoho at Gitex and Zoholics Dubai & Morocco - MEA REGION 2022.
  • Chief closer Q3 - 2023, Zoho
  • Employee Spotlight Award, GEP - 2021

Timeline

Renewal Account Manager

Zohocorp Pvt ltd
05.2022 - 06.2025

Renewal Account Manager

GEP Solutions Pvt Ltd.
06.2021 - 04.2022

Support Analyst (Client - AIG Insurance)

Cognizant Technology Solutions
02.2019 - 04.2021

B.Tech - Electronics And Communications Engineering

Rajalakshmi Engineering College
Yeshwanth Saai Vemulapati