Experienced SaaS professional with 6+ years in account management & renewals, skilled at aligning business solutions with customer’s strategic goals to drive success.
Overview
6
6
years of professional experience
Work History
Renewal Account Manager
Zohocorp Pvt ltd
05.2022 - 06.2025
Achieved 100%+ QoQ renewal quota, consistently meeting ACV retention targets across enterprise and marquee customers in the North American market.
Drove standard uplift and expansion during renewals, contributing to significant incremental YoY revenue growth.
Identified at-risk accounts using churn predictors and behavioral data; executed proactive success plans that reduced churn risk by 30%.
Facilitated quarterly roadmap reviews to align Rubriks platform evolution with customer business priorities.
Collaborated closely with support, engineering, and sales teams to ensure timely issue resolution and a seamless customer experience contributing to an overall team renewal success rate exceeding 90%.
Leveraged Sentri AI and Chronosphere to identify high-risk accounts, enabling targeted interventions that reduced churn rates and ensured long-term client retention.
Renewal Account Manager
GEP Solutions Pvt Ltd.
06.2021 - 04.2022
Own and manage end-to-end client relationships across strategic procurement and supply chain accounts, ensuring alignment with business objectives and measurable ROI.
Act as the primary point of contact for Fortune 500 clients, driving retention, expansion, and satisfaction; achieved 98%NRR QoQ.
Partner with cross-functional teams (consulting, category management, product, and technology) to deliver seamless client onboarding, project execution, and support.
Analyze spend, procurement performance, and contract compliance to identify savings opportunities.
Develop account plans and governance models, leading quarterly business reviews (QBRs) to track KPIs, drive strategic discussions, and strengthen executive relationships.
Negotiated renewals and multi-year agreements, ensuring churn reduction by 10% and co-term alignment across client portfolios.
Support Analyst (Client - AIG Insurance)
Cognizant Technology Solutions
02.2019 - 04.2021
Handled daily L1/L2 incident tickets and logged them in ServiceNow.
Assisted with insurance renewals, audits, and data for brokers.
Evaluated insurance factors and prepared presentations.
Conducted data analysis for policy endorsements.
Used SQL for data assessment and customer support.
Identified UI errors through Splunk and database checks.
Corrected rating errors, reducing premium leakage by 11%.
Managed underwriting data and analyzed risk for insurance coverage.
Participated in monthly claim report development.
Met SLA standards, enhancing customer satisfaction by 98%.
Created Tableau dashboards for process verification.
Skilled in MS Office applications.
Education
B.Tech - Electronics And Communications Engineering
Rajalakshmi Engineering College
Chennai
05-2018
Skills
Customer retention
Account management
Churn reduction
Cross-functional collaboration
Client relationship management
MS Excel, MS PowerPoint, MS Outlook
CRM/Customer Service & ERP: Jira, Zoho CRM, Salesforce, Freshdesk, Zoho ONE, Zoho CRM Plus
IT Service Management: ServiceNow, Miscellaneous: Splunk, Microsoft Teams
Accomplishments
Represented Zoho at Gitex and Zoholics Dubai & Morocco - MEA REGION 2022.
Chief closer Q3 - 2023, Zoho
Employee Spotlight Award, GEP - 2021
Timeline
Renewal Account Manager
Zohocorp Pvt ltd
05.2022 - 06.2025
Renewal Account Manager
GEP Solutions Pvt Ltd.
06.2021 - 04.2022
Support Analyst (Client - AIG Insurance)
Cognizant Technology Solutions
02.2019 - 04.2021
B.Tech - Electronics And Communications Engineering
Lead - Customer Success (started as Technical Support Engineer) at ZohoCorp Private LtdLead - Customer Success (started as Technical Support Engineer) at ZohoCorp Private Ltd
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
Assistant Sales Executive at Dashrath Prasad Pvt. Ltd. (ICICI Bank India Pvt. Ltd.)Assistant Sales Executive at Dashrath Prasad Pvt. Ltd. (ICICI Bank India Pvt. Ltd.)