Shrinivas Thigale
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
DXC Technology
09.2023 - Current
- Executed a comprehensive IT infrastructure assessment aimed at optimizing costs and exploring innovative solutions to enhance operational efficiency
- Collaborated seamlessly with delivery teams and architects to conduct thorough reviews, assess gaps, provide strategic recommendations, and implement effective remediation strategies
- Proactively identified opportunities for cost optimization to benefit clients, showcasing a keen understanding of financial implications and presenting actionable strategies for implementation
- Played a pivotal role in identifying and presenting opportunities for DXC to strategically upsell new solutions, contributing to revenue growth, and aligning offerings with evolving client needs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Manager
DXC Technology
04.2023 - 09.2023
- Successfully led the initiation and implementation of a robust office network infrastructure, aligning with organizational objectives for seamless operations
- Spearheaded the procurement process and meticulous delivery coordination for Cisco equipment, ensuring the timely acquisition and deployment of essential resources
- Provided meticulous oversight in the installation and configuration of network equipment, communication rooms, and floor cabling, ensuring a secure and high-performance infrastructure
- Coordinated the installation and configuration of access points, including conducting Wi-Fi site surveys, to optimize connectivity and enhance network capabilities
- Prioritized end-user satisfaction by ensuring workstation readiness, including the setup of monitors and LAN connectivity, to facilitate a seamless and productive working environment
- Demonstrated a commitment to comprehensive project management by documenting key aspects such as the asset register, risks, and valuable lessons learned throughout the project lifecycle
- Exhibited strong project management acumen, resulting in the successful delivery of the project with an impressive margin achievement of 64%, highlighting a focus on efficiency and cost-effectiveness.
Project Manager
DXC Technology
01.2022 - 04.2023
- Spearheaded the global deployment of a cutting-edge tapeless backup solution in collaboration with Veritas, aimed at fortifying data management capabilities on an international scale
- Successfully led the configuration of network environments, implementing essential VLAN setups to optimize performance and seamlessly integrate with the deployed NetBackup solution
- Demonstrated comprehensive project management expertise by overseeing the end-to-end process, from hardware procurement to coordinating installation, configuration, and client migration for the seamless transition to a newly deployed solution.
Project Manager
DXC Technology
01.2021 - 12.2021
- Orchestrated the seamless closure of Virtual Private Clouds across multiple data centers, streamlining operations by consolidating resources to a centralized location
- Strategically planned and executed the establishment of VPC compartments, inclusive of migrating and configuring production connectivity circuits, servers, storage, and backup infrastructures at a new location
- Led the migration efforts for both virtual and physical servers, playing a pivotal role in the relocation of critical infrastructure, such as SAP instances, to ensure continuous operational efficiency
- Successfully managed the decommissioning process post-migration, ensuring a smooth transition by meticulously handing over assets to the leasing vendor
- This included comprehensive documentation and verification processes.
Project Manager
DXC Technology
12.2019 - 11.2020
- Successfully spearheaded the implementation of Azure File Sync service across 40 global sites in Ericsson, achieving a project revenue of $900K USD and an impressive 68% margin
- Led the setup of infrastructure and executed the seamless migration of over 140 TB of data for targeted sites
- Aligned with Ericsson's primary objective of cost reduction in traditional storage and backup infrastructure, successfully transitioned to Azure, resulting in reduced block storage costs and elimination of backup infrastructure through the utilization of Azure for storage and backup solutions
- Overcame significant challenges posed by the COVID crisis, particularly in project planning, which impacted procurement processes, server setup, data migration, and decommissioning activities
- Successfully navigated resource demand and procurement approval challenges in a runoff account like Ericsson
- Demonstrated a robust justification process within the DXC procurement framework, including order processing through BICS, closely coordinating with procurement teams and management for approvals
- Managed delivery coordination with vendors and partners across 40 different countries, ensuring decommissioning of End-of-Life assets in compliance with GDPR
- Maintained close coordination with internal DXC teams, including release management, procurement, H&E support, Azure experts, data migration engineers, change management, customer relations, security, and legal teams, ensuring a collaborative and well-integrated project execution
- Achieved recognition for excellence in project delivery, as the project was nominated for the Project Delivery Excellence award and emerged as the winner.
Project Manager
DXC Technology
12.2019 - 11.2020
- Successfully led the end-to-end deployment of an advanced infrastructure solution for Ericsson's Smart Factory, generating a project revenue of $140K USD and delivering with a baseline margin of 64%
- Demonstrated resilience and adaptability in project planning, addressing challenges posed by the COVID crisis that particularly impacted procurement processes and the setup of servers and networks
- Ensured alignment with customer business and application requirements, implementing Hyper-V 2016 servers in a cluster mode to enhance factory production and achieve the highest availability.
Project Manager
DXC Technology
01.2019 - 12.2019
- Spearheaded the ordering and deployment of MWP and Dell Monitors on a global scale for end users within Ericsson, emphasizing meticulous planning and execution
- Played a pivotal role in tasks encompassing project planning, procurement, meticulous tracking, and ensuring timely delivery, with a primary focus on achieving the highest level of end-user satisfaction
- Managed the intricacies of an internal project where the deployment revenue was bundled with service revenue, showcasing adept navigation of internal project dynamics and alignment with overarching organizational goals.
Project Manager
DXC Technology
01.2018 - 12.2018
- Led the comprehensive infrastructure setup project, encompassing the establishment of a new data center, installation of racks, servers, storage, switches, access points, and printers
- Implemented a phased approach for user and asset moves, optimizing data center relocation to minimize downtime and redundancy
- Executed end-to-end project planning, including site surveys, stakeholder meetings with real estate and local teams, and strategic relocation of data center equipment
- Ensured a seamless transition with minimal disruption and downtime
- Spearheaded the transition to a next-generation Aruba solution, involving the strategic ordering of new equipment and collaboration with vendors for the installation of access points in designated locations
- This approach maximized WiFi coverage, significantly reducing the cost of cabling and LAN port billing beneath individual user desks.
Project Manager
DXC Technology
02.2017 - 12.2017
- Spearheaded the successful refresh of LAN switches and the implementation of a supported wireless solution in adherence to Service Level Agreements (SLA)
- Implemented the WLAN NG Aruba solution, strategically aiming to achieve substantial cost savings for the client while minimizing or eliminating negative impacts on end-users
- Despite procurement challenges, the project teams delivered an enhanced solution, expanding network coverage to facilitate numerous simultaneous connections within agreed project timelines, resulting in high satisfaction, even among the client's customers
- Orchestrated a collaborative account-wide effort to successfully deliver the ARUBA Next Generation Wireless solution across multiple Ericsson sites
- Led cross-functional teams, including Sales, Project Services, Procurement, and Network Delivery, recognizing the critical dependencies on Ericsson, local IT, facilities managers, and appointed vendors for site readiness
- Ensured open communication and collaboration were pivotal in achieving successful implementations
- Implemented a structured approach for knowledge sharing across regions by key portfolio managers, aligning lessons learned, risk mitigation strategies, and standard operating procedures
- This streamlined efforts, reduced duplicate work, and prevented the recurrence of issues encountered in earlier projects
- Nominated for the Project Delivery Excellence award, the project emerged as the winner, reflecting its outstanding achievements in strategic deployment, client satisfaction, and cross-functional collaboration.
Project Portfolio Manager
DXC Technology
02.2017 - 12.2020
- Demonstrated ownership of all projects within the Account portfolio, overseeing comprehensive planning, execution, management, compliance, and monitoring of project deliverables in strict adherence to Account policies and procedures
- Actively participated in technical discussions and checkpoint meetings with customers and stakeholders, particularly for complex and critical projects, ensuring effective communication and alignment of project objectives
- Held accountable for identifying project-related risks, issues, actions, and assumptions, while closely managing budgets, timescales, revenue forecasting, invoicing, billing, cost tracking, and optimizing resource utilization
- Regularly provided detailed reports to the Account management team
- As a Portfolio Manager, governed a diverse portfolio comprising 55 projects/programs (ranging from small to large, internal, and external) since February 2016
- Achieved a total revenue of $8 million USD with an average margin of 47% and maintained an average satisfaction rate of 8 out of 10.
Account Delivery Manager / Account Run Lead
DXC Technology
01.2015 - 12.2016
- Served as the designated point of contact for the customer in the APAC region, overseeing all inquiries related to services, offerings, escalations, and monitoring DXC performance
- Ensured seamless communication channels and addressed customer needs with a focus on satisfaction and service excellence
- Drove service sales initiatives, promoting offerings such as body shopping, additional infrastructure, and next-generation services
- Played a key role in drafting proposals and contributing to the growth of delivery leads
- Demonstrated a proactive approach in aligning services with customer requirements, enhancing overall business relationships.
Delivery Lead aka Client Capability Lead
DXC Technology
01.2009 - 12.2015
- Led the hiring and onboarding processes for engineers, ensuring a seamless integration by providing comprehensive training on account/customer processes, technologies, and supported solutions
- Managed critical technical issues with a priority focus, adeptly handling escalations and conducting continuous improvement activities to enhance the overall efficiency of service support
- Spearheaded the creation and development of a robust knowledge base and support matrix
- Acted as the Single Point of Contact (SPOC) for both the account team and delivery teams, ensuring effective communication, support for IPCC processes, and adherence to SLA commitments.
Service Desk specialist
EPS COMPUTER SYSTEMS SDN BHD
01.2007 - 01.2009
- Delivered exceptional first-level support to customers and end-users, addressing new requests, and resolving PC-related issues promptly
- Successfully dispatched cases to the appropriate teams for resolution, achieving an impressive 95% resolution rate for requests and incidents.
Service Desk specialist
ACCURA INFOTECH PRIVATE LIMITED
04.2004 - 12.2006
- Offered onsite technical support at customer sites, providing end-users with efficient solutions for PC-related issues and overseeing asset management
- Played a pivotal role in the datacenter, offering indispensable hand & eye support to the backend technical team
- Facilitated the seamless installation and connection of devices while managing backup tape operations with precision.
Education
Bachelor of Science (B.Sc.) -
Mumbai University, India
Skills
- Risk Management
- Root Cause Analysis
- Client Relations
- Technical Understanding
- Change Management
- Project Planning
- Resource Management
- Cross-functional Collaboration
- Budgeting and Forecasting
- Team Leadership
- Agile Methodologies
- Schedule Management
Certification
- DXC Internal Project Management courses and training via SABA DXC University
- ITIL V3 Foundation, 2010
- ITIL Operation Support and Analysis, 2015
- ITIL Release, Control & Validation, 2015
- ITIL Continual service improvement, 2016
- ITIL Planning, Operation & Optimization, 2016
- ITIL Service offerings and Agreements, 2017
- AWS Partner: AWS Cloud Practitioner Essentials Training, 2022
Accomplishments
- Recipient of Project Delivery Excellence Award (Twice): Recognized on two occasions for consistently delivering projects with excellence, showcasing proficiency in project management and successful outcomes.
- Commendation from APM Lead & Account Team: Acknowledged by the APM Lead and Account Team for notable contributions and dedication to achieving project objectives.
- Customer Recognition and Appreciation: Received commendations and expressions of appreciation directly from customers, underscoring the ability to cultivate positive client relationships and deliver exceptional service.
Languages
English
Hindi
Reference
Gupta, Mukesh - Account Project Lead
mukesh.gupta4@dxc.com | +919811282600
Rodriguez, Jessica Tatiana - Global Project Lead
jessica-tatiana.rodriguez-escobar@dxc.com | +50683194860
Khoo, David (Asia CPS) - Manager
david.khoo-chang-ching@dxc.com | +60122833605
Mazhar Bashir - Account/Service Delivery Manager
mazhar.bashir@hp.com | +60126385137
Timeline
Project Manager
DXC Technology
09.2023 - Current
Project Manager
DXC Technology
04.2023 - 09.2023
Project Manager
DXC Technology
01.2022 - 04.2023
Project Manager
DXC Technology
01.2021 - 12.2021
Project Manager
DXC Technology
12.2019 - 11.2020
Project Manager
DXC Technology
12.2019 - 11.2020
Project Manager
DXC Technology
01.2019 - 12.2019
Project Manager
DXC Technology
01.2018 - 12.2018
Project Manager
DXC Technology
02.2017 - 12.2017
Project Portfolio Manager
DXC Technology
02.2017 - 12.2020
Account Delivery Manager / Account Run Lead
DXC Technology
01.2015 - 12.2016
Delivery Lead aka Client Capability Lead
DXC Technology
01.2009 - 12.2015
Service Desk specialist
EPS COMPUTER SYSTEMS SDN BHD
01.2007 - 01.2009
Service Desk specialist
ACCURA INFOTECH PRIVATE LIMITED
04.2004 - 12.2006
Bachelor of Science (B.Sc.) -
Mumbai University, India
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
AMBIKA ANYAAMBIKA ANYA
Analyst II Cloud Engineer at DXC TechnologyAnalyst II Cloud Engineer at DXC Technology
Teri L. SwintonTeri L. Swinton
Project Manager at City of Atlanta – Department of ProcurementProject Manager at City of Atlanta – Department of Procurement