Shrinivasa M G
Bellary
Summary
Dynamic leader with over 6 years at KOTAK MAHINDRA BANK LTD, showcasing a record of issuing 17.5 crores in tractor loans in a month. Excelled in team management and innovative marketing strategies, achieving a 26% market share in tractor loans. Skilled in analytical problem-solving and fostering teamwork, adept at enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Manager
KOTAK MAHINDRA BANK LTD
Chitradurga
04.2022 - Current
- A competent professional with a proven record of issuing 17.5 crores in tractor loans in one month as a manager and maintaining a 26% market share in tractor loans in one year, which is among the highest in the region.
- Expertise in managing the development and implementation of promotion plans, and handling communication to the line team.
- A versatile professional with over 6 years of experience in banking operations, marketing and development of tractor loans, branding and promotions, and team management, targeting various challenges in organizations of high repute.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Produced thorough, accurate and timely reports of project activities.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Senior Territory Manager
INTERNATIONAL TRACTORS LIMITED
Davanagere
09.2021 - 04.2022
- Implemented CRM strategies to improve customer engagement and retention.
- Conducted market research and reported on competitors.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
Manager
KOTAK MAHINDRA BANK LTD
Chitradurga
07.2018 - 09.2021
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Directed recruitment, hiring, and training of new staff members.
Assistant Manager
HDFC BANK LTD
Chitradurga
06.2016 - 07.2018
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Officer
TAFE Limited
Chitradurga
07.2015 - 06.2016
- Developed strategies for addressing community issues and concerns.
- Supervised administrative duties, prepared daily routines and maintained operational records.
- Compiled monthly progress reports detailing accomplishments against objectives.
Education
B.E - Electronics And Communications Engineering
VTU University
B I T M08-2014
DIPLAMO - Electronics And Communications Engineering
DTE Board
T M A E S Polytechnic09-2010
High School Diploma -
B K V Govt High School
Nimbalagere Bellary06-2007
Skills
- Service TAT
- Potential Dealer Focus
- Coordinate with supporting teams
- Active Listener
- Innovative
- Problem-solving
- Conflict resolution
- Public speaking
- Good Telephone Etiquette
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Analytical
- Computer skills
- Clerical support
- Friendly, positive attitude
- Time management
- Verbal communication
- Quality assurance
Personal Information
- Date of Birth: 07/30/91
- Nationality: Indian
- Marital Status: Married
- Father Name: Sharanappa M G
- Mother Name: Savithramma M G
Languages
- Kannada
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Timeline
Senior Manager
KOTAK MAHINDRA BANK LTD
04.2022 - Current
Senior Territory Manager
INTERNATIONAL TRACTORS LIMITED
09.2021 - 04.2022
Manager
KOTAK MAHINDRA BANK LTD
07.2018 - 09.2021
Assistant Manager
HDFC BANK LTD
06.2016 - 07.2018
Field Officer
TAFE Limited
07.2015 - 06.2016
B.E - Electronics And Communications Engineering
VTU University
DIPLAMO - Electronics And Communications Engineering
DTE Board
High School Diploma -
B K V Govt High School
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