SAYALI MHAPSEKAR
Mumbai
Summary
Detail-oriented professional skilled in data analysis and reconciliation, with a strong focus on enhancing operational efficiency and streamlining processes. Experienced in conducting root cause analysis (RCA) to resolve customer grievances, address process gaps, and improve satisfaction within defined turnaround times (TAT). Committed to continuous improvement and delivering service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Manager
ICICI Securities
Mumbai
05.2023 - Current
- Fast-tracked promotion from Manager to Senior Manager within two years, due to outstanding performance.
- Managed daily reconciliation of 13 key revenue streams as part of the Revenue Assurance MIS process, resulting in early detection of discrepancies and a 95% reduction in revenue leakage; additionally, developed and executed changes in input reports and computation logic to enhance accuracy and efficiency.
- Conducting root cause analysis (RCA) of customer grievances and complaints for the customer service team, and addressing process gaps to enhance customer satisfaction within the TAT.
- Addressed internal employee queries from the Retail and Customer Service teams by promptly responding to emails and resolving issues within 24 hours, ensuring high satisfaction and operational efficiency.
- Liaised with auditors to supply requested data and justify discrepancies observed during the audit.
- Performed maker and checker roles for service requests during different phases, verifying accuracy and compliance with internal policies, reducing processing errors, and ensuring timely resolution.
- Drafted SOPs as per daily operational guidelines.
- Engaged with technology teams to drive successful change implementation
Sales Intern
HDFC Asset Management Company
Mumbai
05.2022 - 07.2022
- Creating awareness and pitching to clients about various mutual fund schemes.
- Suggesting the right investing strategy to clients.
- Worked closely with the relationship manager to achieve objectives and support client-related operations.
Education
PGDM - Finance
Chetana’s Institute Of Management And Research
Mumbai04-2023
Bachelor of Management Studies - Finance
Mulund College of Commerce
Mumbai University10-2020
Skills
- Data analysis
- Data reconciliation & MIS
- Process improvement
- Time management and TAT compliance
- Root cause analysis
- Team collaboration
- Training team members
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Projects
- Summer internship report on penetration of mutual fund in B 30
- Graduation Project report on consumer perception towards banking sector.
Certification
- Completed financial analyst course on Udemy.
- Proficient in MS Office
Timeline
Senior Manager
ICICI Securities
05.2023 - Current
Sales Intern
HDFC Asset Management Company
05.2022 - 07.2022
PGDM - Finance
Chetana’s Institute Of Management And Research
Bachelor of Management Studies - Finance
Mulund College of Commerce