Shripad Tagalpallewar
Salesforce Administrator
Pune
Summary
Salesforce Technical Support Executive with over two years of experience at 360 Degree Cloud Technologies. Proficient in supporting Salesforce-based applications, gathering client requirements, preparing MOMs and WBS, and managing Salesforce admin-related custom development tasks. Skilled in conducting live calls, product demonstrations, and providing end-to-end client support. Holds Salesforce certifications in Administration, Business Analysis, and AI.
Overview
1824
1824
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Salesforce Technical Support Executive
360 Degree Cloud Technologies Pvt Ltd
Pune
04.202 - Current
- Enhanced client satisfaction by providing comprehensive support for Salesforce-based applications, successfully collaborating with high-profile clients like Morgan and Morgan, Hayes Locums, and Mutual of Omaha Mortgage.
- Streamlined client onboarding by gathering requirements through live calls, documenting MOMs, and preparing Work Breakdown Structures (WBS), ensuring efficient custom development task execution.
- Improved user adoption by delivering engaging product demonstrations and post-implementation training sessions, resulting in smoother transitions and optimized use of Salesforce features.
- Increased system efficiency by streamlining Salesforce workflows, automating processes, and optimizing data management, significantly improving overall productivity.
- Boosted customer satisfaction and retention by providing exceptional technical support via phone and email, resolving client issues promptly and professionally.
- Enhanced sales performance by customizing Salesforce mobile app configurations, enabling sales teams to access critical information on-the-go and improve deal closure rates.
- Ensured system security and performance by managing user access, profiles, permissions, and conducting regular audits to maintain data integrity and platform efficiency.
- Optimized reporting capabilities by designing and implementing custom reports and dashboards, providing stakeholders with actionable insights for data-driven decision-making.
- Improved system integration by assisting with third-party app configurations and ensuring seamless data flow, enhancing overall Salesforce functionality.
- Ensured system stability by performing regular system updates, backups, and version control, maintaining high level of performance across platform.
Education
B.E. - Electrical Engineering
Rajiv Gandhi College of Engineering
Nagpur, Maharashtra 01.2015 - 01.2019
12th Pass - Electrinics
Saraswati Vidyalaya
Nagpur, Maharashtra 06.2015 - 06.2015
10th Pass -
Somalwar High School
Nagpur, Maharashtra 06.2012 - 06.2013
Skills
Salesforce Administration & Configuration
User Access Management & Security Settings
Requirements Gathering & Analysis
Data Migration & Import Tools (Data Loader)
Live Demos & Product Training
Customer relationship management (CRM)
Cross-Functional Team Collaboration
Certification
Salesforce Certified Administrator, 11/01/24, Present
Timeline
12th Pass - Electrinics
Saraswati Vidyalaya
06.2015 - 06.2015
B.E. - Electrical Engineering
Rajiv Gandhi College of Engineering
01.2015 - 01.2019
10th Pass -
Somalwar High School
06.2012 - 06.2013
Salesforce Certified Administrator, 11/01/24, Present
Salesforce Certified Business Analyst, 11/01/24, Present
Salesforce Certified AI Associate, 10/01/24, Present
Salesforce Technical Support Executive
360 Degree Cloud Technologies Pvt Ltd
04.202 - Current
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