Shrirama Joisa
Technical Project Manager (Operations)
Bengaluru,Karnataka
Summary
16+ years of experience in project management and customer service as Technical Project Manager, leading teams and expediting technology based products to a diverse client base. Exceptional planning , organizational and leadership skills with proven success completing complex projects on time and within budget.Sucessfully managed complex technical challenges with a solution-oriented approach to business and technical issues.Creatively resolve mission-critical issues to ensure bottom-line success.
Overview
14
14
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Project Manager
American Express
Washington, DC
04.2018 - Current
- Looking into incidents where service delivery does not match highest standards
- Providing accurate and timely service activity information to Senior Managers
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed 25 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
Project Manager
American Express
Manhattan, New York
01.2015 - 03.2018
- Fostered relationships with vendors to foster positive working relationships.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Drove team success through shared vision and recognition of quality performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Evaluated employee performance on 6-month basis and conveyed constructive feedback to improve skills.
- Modified and directed project plans to meet organizational needs.
Senior Project Lead
Avis Budget Group
Bracknell, Sweden
01.2010 - 02.2015
- Closely collaborated with project members to identify and quickly address problems.
- Investigated and corrected or escalated project problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Communicated with 25 team members to keep project on schedule.
- Ensuring effective on time resolution to reported incidents, service request, Change Request and Problems. Analyzing issues including Impact analysis.
- Implementation and deployments of new code, scripts in production environments including data center migrations.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Product Support Engineer
Volvo Group
Gothenberg, Sweden
11.2005 - 12.2009
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Monitored over 50 calls per day and communication of tickets team to provide constructive feedback and guidance, resulting in improved support experiences.
- Planned and led technical training to boost product support team members' skills.
- Maintained quality and accuracy from project implementation to delivery.
- Updated team on progress and addressed concerns to meet established project deadlines.
- Documented and updated build, quality and performance records.
Education
BE in Computer Science - Computer Science
Vivekananda Institute of Technologies
Puttur 06.2001 - 06.2005
Skills
IT Operation & Service Management
People Management
Vendor Management
Project Management
Service Delivery
Transition Management
Customer Management
Program Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Project Manager
American Express
04.2018 - Current
Project Manager
American Express
01.2015 - 03.2018
Senior Project Lead
Avis Budget Group
01.2010 - 02.2015
Product Support Engineer
Volvo Group
11.2005 - 12.2009
BE in Computer Science - Computer Science
Vivekananda Institute of Technologies
06.2001 - 06.2005