Shrirama Joisa
Technical Project Manager (Operations)
Bengaluru,Karnataka
Summary
16+ years of experience in project management and customer service as Technical Project Manager, leading teams and expediting technology based products to a diverse client base. Exceptional planning , organizational and leadership skills with proven success completing complex projects on time and within budget.Sucessfully managed complex technical challenges with a solution-oriented approach to business and technical issues.Creatively resolve mission-critical issues to ensure bottom-line success.
Overview
14
14
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Project Manager
American Express
Washington, DC
04.2018 - Current
- Looking into incidents where service delivery does not match highest standards
- Providing accurate and timely service activity information to Senior Managers
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed 25 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
Project Manager
American Express
Manhattan, New York
01.2015 - 03.2018
- Fostered relationships with vendors to foster positive working relationships.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Drove team success through shared vision and recognition of quality performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Evaluated employee performance on 6-month basis and conveyed constructive feedback to improve skills.
- Modified and directed project plans to meet organizational needs.
Senior Project Lead
Avis Budget Group
Bracknell, Sweden
01.2010 - 02.2015
- Closely collaborated with project members to identify and quickly address problems.
- Investigated and corrected or escalated project problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Communicated with 25 team members to keep project on schedule.
- Ensuring effective on time resolution to reported incidents, service request, Change Request and Problems. Analyzing issues including Impact analysis.
- Implementation and deployments of new code, scripts in production environments including data center migrations.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Product Support Engineer
Volvo Group
Gothenberg, Sweden
11.2005 - 12.2009
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Monitored over 50 calls per day and communication of tickets team to provide constructive feedback and guidance, resulting in improved support experiences.
- Planned and led technical training to boost product support team members' skills.
- Maintained quality and accuracy from project implementation to delivery.
- Updated team on progress and addressed concerns to meet established project deadlines.
- Documented and updated build, quality and performance records.
Education
BE in Computer Science - Computer Science
Vivekananda Institute of Technologies
Puttur 06.2001 - 06.2005
Skills
IT Operation & Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Project Manager
American Express
04.2018 - Current
Project Manager
American Express
01.2015 - 03.2018
Senior Project Lead
Avis Budget Group
01.2010 - 02.2015
Product Support Engineer
Volvo Group
11.2005 - 12.2009
BE in Computer Science - Computer Science
Vivekananda Institute of Technologies
06.2001 - 06.2005
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