Shrishail Rayagond
Vijayapura
Summary
Objective is to become resourceful professional for high productivity and efficiency in task completion. Possess specialized skills to achieve sales targets, solve problems, ensure smooth operation and client satisfaction.
Overview
7
7
years of professional experience
Work History
Gold Loan Officer
South Indian Bank
Bhadravathy
05.2024 - Current
- Over achieved gold loan targets of Financial year 2024-25 by onboarding new customers and providing best service to existing customers.
- Achieved all business parameters like Gold loan, Car loan, CASA, Housing loan, Third party products etc.
Customer Service Officer
South Indian Bank
SHIMOGA
02.2023 - 07.2024
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customer service in a courteous and professional manner.
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved customer issues in an efficient and timely manner.
- Established trustful relationships with customers through effective communication skills.
- Identified potential opportunities to upsell products or services to customers.
- Developed strong customer relationships to encourage repeat business.
Sales Manager MSME
South Indian Bank
Bangalore
11.2021 - 04.2023
- Developed sales plans, goals, strategies and objectives to achieve allotted individual as well as branch targets.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- On boarded new MSME loan customers and regular follow up for using account, Loan recovery, renewals etc.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Customer Service Officer
ICICI BANK
Vijayapura
10.2017 - 10.2021
- Promoted available products and services to customers during service, account management and order calls.
- Identified potential opportunities to upsell products or services to customers.
- Obtained knowledge and experience by working in different sections like Gold loan, Cash officer, Customer service officer, Credit Officer etc.
Education
JAIIB -
IIBF
01-2025
Post Graduate Diploma in Banking And Operations (PGDBO) -
NIIT
01-2017
BBA - Finance
Karnataka University Dharwad
Dharwad06-2016
Skills
- Achieving sales targets
- Building strong customer relationship
- Suggesting right product to right customer
- Facing challenges and difficulties
- Finding solutions for problems
- Active listening
- Leadership
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Proficient
C2
Timeline
Gold Loan Officer
South Indian Bank
05.2024 - Current
Customer Service Officer
South Indian Bank
02.2023 - 07.2024
Sales Manager MSME
South Indian Bank
11.2021 - 04.2023
Customer Service Officer
ICICI BANK
10.2017 - 10.2021
JAIIB -
IIBF
Post Graduate Diploma in Banking And Operations (PGDBO) -
NIIT
BBA - Finance
Karnataka University Dharwad