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Shristi Thakur
Senior Process Executive
Hyderabad,TG
Summary
Dedicated Cash Application professional with hands-on experience in handling daily payments, matching invoices, fixing cash discrepancies, and coordinating with AR, collections, and sales teams. Strong ability to analyze remittance data, resolve customer issues, and ensure accurate posting. Known for reliability, accuracy, and smooth execution of O2C processes
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Process Executive - Accounts Receivable
Cognizant Technology Solutions India Pvt Ltd
Hyderabad
10.2022 - Current
- Worked on different modes of payments like, ACH, Utility, Wholesale, Paper checks and wires.
- Worked on Check returns EFT Returns and return items.
- Applied payments including full, partial, short, and advance payments with high accuracy.
- Worked on write offs, Net-off, key-outs, reviewed and worked on old GL Items with the team.
- Worked on Salesforce application for queries related to cash.
- Investigated short payments, deductions, and disputes; escalated to collections/dispute teams.
- Worked aggressively on aged items and helped the client to clear their payments pending from years and received the silver award for the same.
- Created payment trackers for team members to ensure all the payments are being worked upon in a timely manner.
- Generated daily/weekly reports such as applied cash, unapplied cash, and pending remittances.
- Prepared daily cash allocation reports and assigned work evenly across the team
- Optimized cash application efficiency through regular reviews of unapplied cash reports and swift allocation of unidentified payments.
- Increased efficiency in the cash application process by implementing automated payment processing tools and techniques.
- Maintained compliance with industry regulations and company policies while performing all cash application tasks.
- Optimized cash application procedures by reviewing current practices and recommending necessary adjustments based on industry best practices.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Safeguarded company finances by diligently identifying potential fraud or unauthorized transactions during cash application processes.
- Exceeded cash application targets through consistent accuracy and attention to detail during data entry tasks.
- Identified process improvements for cash application procedures, resulting in reduced errors and improved efficiency.
- Cross- Trained on other processes within the team and also trained the team on my process to ensure sufficient back- up during High- Volume Season.
- Trained new hires on department procedures, systems, and protocols, ensuring seamless integration into the cash application team.
- Handling supervisory calls giving new updates with regards to process.
- Reconciliation of bank report with customer accounts and sending On- Account report to collection team on daily basis for open payments.
- Cross trained our team members and maintain SOP as well.
- Optimized cash application processes by identifying inefficiencies and implementing process improvements that expedited posting of payments.
- Conducted internal audits on cash application activities, ensuring adherence to established policies and procedures while identifying opportunities for improvement.
- Enhanced cash application efficiency by streamlining the reconciliation process and reducing discrepancies.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Implemented new software systems to automate cash application processes, resulting in reduced manual errors.
- Facilitated seamless transactions by accurately processing payments, refunds, exchanges, and other account adjustments.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Associate
Amazon
Banglore
05.2021 - 08.2021
- Managed U.S. payroll and audit processes, ensuring accuracy and compliance.
- Centralized HR services, including timekeeping and time card review.
- Utilized Kronos Timekeeping and Microsoft Excel for effective time management.
- Accessed and reviewed employee timecards to ensure accurate salary processing.
- Monitored and enforced leave policies to maintain compliance.
- Oversaw centralized functions related to time and attendance management.
- Resolved inquiries regarding salary, time, and attendance, while identifying opportunities for further engagement post-centralized responsibilities.
Payroll Executive
Patra India Service Pvt. Ltd
Raipur
06.2018 - 11.2020
- Assisted in handling payroll operations for entire workforce with ADP software.
- Assisted in maintaining employee records and updating changes in status, pay rates, and benefits.
- Responded to employee inquiries regarding payroll issues, and provided support in resolving.
- Conducted audits of payroll data to ensure accuracy and compliance with company policies.
- Collaborated with HR to ensure accurate employee classifications and compliance with labor laws.
- Resolved payroll discrepancies by investigating and correcting errors in a timely manner.
Education
MBA - HR & Marketing
Pandit Ravishankar Shukla University
Raipur, India07-2018
Skills
Accounts Receivable
Cash Application
Unapplied & Unidentified cash resolution
Remittance Processing (Email / Portal)
Auto Cash Matching
MS Excel (Pivot Tables, VLOOKUP)
Lockbox Processing (Check, ACH, Wire)
Bank Reconciliation
Tax Calculation - State, federal, Local
My Time, HCM, Dayforce
People Portal
Onboarding
Bookkeeping
Accomplishments
Cross trained our team members and maintain SOP as well.
Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of work.
Recognized by management/client for good behaviours, leading to increased trust.
Improved customer reviews by successfully handling customer complaints and implementing monthly staff training.
Recognized by management for onshore projects delivering and outstanding result.
Point of contact for any issues related to Cashapps for client in the team.
Received Awards for Client Centric extraordinary performance at Cognizant.
Received “Manager's Star Award” for maintaining 100% accuracy in processing the activities.
Received “Peer's Star Award” for being engaged with the team.
Received team award in the month of feb-2024.Excellent cross-functional management skills including working across different processes in the same line of business.
Initiating and proper handling of additional responsibilities such as creating payment tracker and Risky Reports which enables top management to identify risk items and control of high-risk payments.
Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles
Software
Certification
HR Generalist Training from ASHAR Management (Delhi)
Interests
Traveling, Cooking, Dancing Listing to music
Timeline
Senior Process Executive - Accounts Receivable
Cognizant Technology Solutions India Pvt Ltd
10.2022 - Current
Associate
Amazon
05.2021 - 08.2021
Payroll Executive
Patra India Service Pvt. Ltd
06.2018 - 11.2020
MBA - HR & Marketing
Pandit Ravishankar Shukla University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Advanced (C1)