Shriti Anand
Senior Executive - Operations
Noida
Summary
Motivated and detail-oriented Senior Executive with three year of experience. Strong background in horticulture, holding a BSc Hons degree in Horticulture. Seeking to leverage my skills in operations management, project coordination, and customer service to contribute to the success of a dynamic organization.
Overview
3
3
year of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Executive - Operations
Infoedge India Pvt ltd(99acres)
07.2023
- Managed the process and CRM effectively to ensure smooth operations. Identification and resolution of the process problem.
- Coordinated cross-functional teams to streamline processes and improve efficiencies resulting in improved collaboration among teams.
- Worked closely with the sales team and delivered the sales support required to complete the sales cycle and Developed and implemented strategic plans to achieve company objectives.
- Resolved customer inquiries and complaints providing high customer satisfaction. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Operations associate
instrucko
05.2022 - 07.2023
- Company Overview: instrucko is an ed-tech platform for 3-15 years old kids
- Coordinated daily operational tasks, including resource allocation, scheduling, and inventory management, to ensure smooth workflow and optimal utilization of resources.
- Assisted in the implementation of process improvements, resulting in enhanced operational efficiency and reduced costs.
- Worked in the customer support team to address customer inquiries, resolve issues, and maintain high customer satisfaction levels.
- Conducted data analysis, generated reports, and presented key findings to management, contributing to informed decision-making.
- Assisted in training new team members on operational procedures, promoting a cohesive and knowledgeable workforce.
- Actively participated in cross-functional meetings, providing insights and recommendations to improve operational workflows.
- Instrucko is an ed-tech platform for 3-15 years old kids
Education
Bachelor of Science - Horticulture
SHUATS
Prayagraj, India 04.2001 -
Skills
MS Excel
CRM Management
Power BI
cross Functional coordination
Problem solving
Sales support
Team work
Communication skills
Time management
Organizational skills
Mail handling
Operational management
Certification
Business Data Analysis with Microsoft Excel and Power BI
Interests
Yoga & Meditation
Listening to music
Dancing
Reading
Timeline
Business Data Analysis with Microsoft Excel and Power BI
02-2024
Senior Executive - Operations
Infoedge India Pvt ltd(99acres)
07.2023
Operations associate
instrucko
05.2022 - 07.2023
Bachelor of Science - Horticulture
SHUATS
04.2001 -