Summary
Overview
Work History
Education
Skills
Accomplishments And Awards
Languages
Timeline
Generic

Shritika Tamang

Darjeeling

Summary

Dynamic quality analyst with expertise from Bytedance India Pvt. Ltd., specializing in content moderation and policy enforcement. Proven track record in root cause analysis and training, enhancing reviewer accuracy and reducing policy violations. Adept at multitasking and fostering collaboration, driving continuous improvement in quality assurance processes.

Overview

3
3
years of professional experience

Work History

Content Moderator / Quality Analyst (SME Role)

Bytedance India Pvt. Ltd
Mumbai
04.2023 - 09.2025
  • Conducted quality audits of peer work to ensure accuracy, compliance, and consistency across content moderation processes.
  • Served as Subject Matter Expert (SME) for community guidelines, providing clarification, training, and mentorship to new and existing team members.
  • Monitored and analyzed error trends to identify root causes and recommend corrective actions, reducing policy violations and improving reviewer accuracy.
  • Developed feedback reports and performance insights for the leadership team, contributing to guideline updates and process enhancements.
  • Collaborated with cross-functional teams to implement updated quality metrics and ensure seamless adoption across moderation operations.

Customer Relationship Officer / Quality Support

Altrust Technologies Pvt. Ltd
Bangalore
11.2022 - 02.2023
  • Delivered frontline customer support while maintaining compliance with quality assurance standards.
  • Identified gaps in service quality and escalated recurring issues to the QA team for process improvement.
  • Conducted knowledge-sharing sessions to streamline responses and enhance customer satisfaction scores.
  • Assisted in drafting best practices for handling sensitive queries, improving team efficiency and reducing error rates.

Education

Bachelor of Arts - English Honours

St. Joseph's College
Darjeeling
07.2021

Skills

  • Quality assurance and audit reporting
  • Subject matter expertise in content and policy guidelines
  • Risk assessment and escalation management
  • Root cause analysis and continuous improvement
  • Training and knowledge sharing
  • Process compliance and documentation
  • Content moderation and policy enforcement
  • Customer service and issue resolution
  • Multitasking
  • Adaptability
  • Strong problem-solving

Accomplishments And Awards

  • Wall of Fame - Nepal Market: Recognized for exceptional quality and consistency in moderation work.
  • Spot Bonus - Indonesian Market (Non-Language): Awarded for top-tier accuracy, productivity, and measurable impact in quality outcomes.
  • Led peer calibration sessions as SME, aligning team accuracy with policy expectations.
  • Successfully reduced repeat errors in moderation workflows through structured feedback and training.

Languages

Nepali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Content Moderator / Quality Analyst (SME Role)

Bytedance India Pvt. Ltd
04.2023 - 09.2025

Customer Relationship Officer / Quality Support

Altrust Technologies Pvt. Ltd
11.2022 - 02.2023

Bachelor of Arts - English Honours

St. Joseph's College

Similar Profiles

CREATE PROFILE
Shritika Tamang