Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Certification
Websites, Portfolios and Profiles
Hobbies and interests
Career goals
Published article on Generational trauma and the chain breakers
Timeline
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Shrushti Mankumbare

Mira Road,MH

Summary

I am a Business Psychology postgraduate with a strong foundation in diversity, equality, and inclusion in the workplace. My academic background has equipped me with valuable marketing and leadership skills, enhancing my ability to understand and adapt to diverse organizational cultures. With a focus on leveraging my psychology expertise, I am skilled at fostering a positive work environment, driving efficiency, and collaborating effectively within teams. Professionally, I have experience as a Senior Associate at Radius Global Solutions, where I managed customer accounts for the American Express collections process. My ability to handle work pressure and maintain a calm demeanor has contributed to my success in previous roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sr Associate

Radius Global Solutions
03.2022 - 11.2022
  • Served as a Senior Associate at Radius Global Solutions, assigned to the American Express collections process.
  • Managed customer accounts and ensured timely payments on their credit cards.
  • Contacted customers via phone both before and after payment due dates to remind them of outstanding balances.
  • Assisted customers with payment arrangements and provided support for making payments.
  • Escalated cases of missed payments after multiple reminders by initiating account holds and blocking card usage to mitigate risk.
  • Maintained a professional, customer-centric approach while strictly adhering to company policies and compliance standards.

Front of the house team member

YO! Sushi
05.2023 - 08.2024
  • As a front-of-the-house team member at YO! Sushi, my job role encompasses a variety of tasks aimed at ensuring an exceptional dining experience for our customers. Here's a detailed description of my responsibilities.
  • Customer Interaction
  • Maintaining Cleanliness and Organizat
  • Supporting Team Members
  • Handling Payments
  • Promoting a positive atmosphere

Education

Post Graduate in Business Psychology -

Heriot-Watt University
11-2024

BA hons psychology - Psychology

Thakur Ram Narayan College of Arts and law
01.2021

Skills

  • Well-being Coordinator
  • Learning and Development Consultant
  • Retail operations
  • Continuous Professional Development (CPD)
  • Customer-facing activities
  • Stakeholder relationship management
  • Administrative support
  • Results oriented
  • Complaint resolution
  • Exceptional communication
  • Pitch development
  • Client Relationship Management
  • Project reporting

Accomplishments

My article on generational trauma and the chain breaker got published in journal of well-being

Awards

  • Adolescent Mental Health in the 21st century, Supported by Bombay Psychology Association (BPA), Certificate of Participation, 10/10/18
  • Youth Mental Health: Contemporary Complications, Certificate of Participation, 08/27/19

Languages

English
Advanced
C1

Certification

  • IELTS certified

Websites, Portfolios and Profiles

www.linkedin.com/in/shrushti-mankumbare-7a2930294

Hobbies and interests

  • Reading is one of my hobbies, and I have a particular appreciation for the works of authors like Franz Kafka and Jane Austen.
  • Dancing is a hobby I enjoy, as it provides a sense of catharsis, especially when I'm feeling lethargic.

Career goals

  • My career goals are clear and fulfilling. I aspire to secure a stable position with a strong income, ensuring both personal and family well-being. I envision growing within the organization I work for, gaining recognition through hard work

Published article on Generational trauma and the chain breakers

The article focuses on parenting and developing great adults.

Timeline

Front of the house team member

YO! Sushi
05.2023 - 08.2024

Sr Associate

Radius Global Solutions
03.2022 - 11.2022

BA hons psychology - Psychology

Thakur Ram Narayan College of Arts and law

Post Graduate in Business Psychology -

Heriot-Watt University
Shrushti Mankumbare