Shruthi D N
Bengaluru
Summary
Empathetic Team Leader with 6+ years of experience in leading team and known for high productivity and efficiency in task completion. Possess skills in coordinating with cross-functional teams to ensure uninterrupted service and optimize application performance. Proven ability to drive Innovation,improve efficiency, and achieve quality results within time constraints. Strong background in Team development, Effective communication, problem-solving, conflict resolution. Excel in communication, leadership, and adaptability, ensuring smooth team operations and positive workplace environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QA Manual Tester Lead
Bread Financial Global solutions India LLP
Bengaluru
10.2018 - Current
- Built and leading a team of four to update configurations that change business rules within applications.
- Optimized the merchant setup process by 90% and the discount rate setup process by 75%.
- The UiPath BOT developed for audit process that reduced 15 hrs. of work to a minute.
- Utilized strong SQL experience to facilitate day-to-day data pull activities.
- Performed manual testing on the SNOW application in lower environments using Agile methodology and the Scrum framework.
- Troubleshoot and fix merchants/stores that are missed in loading into the system by monitoring the reconciliation report and the SNOW incident queue.
- Documents of process flows and configuration changes are kept up to date, and all changes made to the production environment are documented according to control procedures.
- Mentored and established a knowledge-sharing program that enhanced the team's domain knowledge.
- Delegated tasks among the team based on their skillsets and capabilities, and facilitated cross-functional collaborations to achieve organizational objectives.
- Managed resource functions, such as performance reviews, and handled difficult conversations.
- Facilitated monthly connects with Easton to align team goals and expectations.
L2 Support Engineer
Tata consultancy Services
Bengaluru
10.2011 - 10.2018
- Troubleshoot transactional-level tables to rectify issues associated with transaction posting.
- Conducted root cause analysis for recurring problems to prevent future occurrences and trained the partnership team to perform initial research work.
- Developed Unix scripts for business needs and process optimization.
- Normal, standard RFC submission for change in process, and following through CAB approval process.
- Event/Application validation after DR, and BCP activities.
- Performed routine maintenance tasks, such as monitoring alerts in the NOC, Control-M job failures, and escalating to the concerned team or associates.
- Managed ticketing system being part of Internal team.
- Created user accounts, passwords, and profiles in accordance with company policy.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
Education
Bachelor of Computer Science - Computer Science
Siddaganga Institute of Technology
Tumkur06-2011
Skills
- Unix scripting
- Azure services
- SQL
- Strong leadership abilities
- Coaching abilities
- System troubleshooting
- Quality Assurance
- Technical Support
- Incident management
Accomplishments
- Received Hall of Fame for outstanding contribution in 2023.
- Multiple Departmental awards.
- RPA UiPath BOT development for sending out audit emails. Successfully sent ~450 emails in 35 seconds.
- VBScript development for setting up Merchants in system considering the system restrictions/controls.
Certification
- ITIL ® v3 Foundation Certification
- Project Management Professionals
Trainings
- UiPath RPA - Tech Primer
- Microsoft Azure Fundamentals
Tools
- ServiceNow, Appian, qTest, JIRA.
Timeline
QA Manual Tester Lead
Bread Financial Global solutions India LLP
10.2018 - Current
L2 Support Engineer
Tata consultancy Services
10.2011 - 10.2018
Bachelor of Computer Science - Computer Science
Siddaganga Institute of Technology
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