Shruthi Thulasiram

Data Extraction and Program Management.

• Actively involved in different types of data extraction requests to meet the program expectations.
• Building Dashboards to populate business metrics.
• Building logics in Cradle and Athena to extract the right set of entitlement.
• Analyzing process workflow to identify gaps and implement solutions to improve efficiency and conversion.
• Extracting and validating data to train machine learning-based automations.
• Owning and managing data for the catalog data Enrichment Program.
• Handling big data storage in S3 and EDX platforms.
• Driving Green Belt - Six Sigma project to improve vendor response rate, contributing to catalog information quality.

Catalog Team and Project Management.

• Managed and Mentored a team of 7 associates and launched multiple catalog enrichment programs.
• Defined and owned appropriate operational metrics aligned with business goals. Established processes for measuring, tracking, and driving continuous improvement of metrics.
• Owned a structured communication with all internal and external stakeholders.
• Established and scaled process-related solutions that have a metric impact through multiple projects and automation; drive adoption of solutions across WW process.
• Built quality SOPs that had major impact over customer facing catalog attributes which influenced their buying decisions
• Conducted weekly meetings to discuss success metrics and blockers to help the team to overcome the blockers.

• Perform Quality audits and improve SOPs to maintain a quality of 97%.
• Performing daily work allocation within the team
• Publishing quality and productivity reports.
• Streamline productivity gaps and improve it 100%.
• Translating and localizing Content for FR Marketplace
• Creating 35 detail page A+ content pages in French
• Over this, owned whole of Hardlines Product line for Amazon.FR

• Handled Automotive product line for France Marketplace
• Daily responsibilities involved working with vendor provided content for items that are sold on Amazon.FR - ASIN creation
• Liaising with vendors and vendor managers in case of content and pricing discrepancies
• Key metrics to be achieved were 100% productivity, 97% quality, 100% Turnaround time (TAT) and SLA