Shruthi Veetikkat
Delivery Manager
Ernakulam
Summary
Dynamic Delivery Manager with over 20 years of experience in steering complex projects and enhancing operational efficiency across diverse sectors. Expertise in project management, quality assurance, and risk mitigation drives the successful execution of initiatives while fostering strong stakeholder relationships. A proven track record of optimizing processes and leading cross-functional teams ensures elevated service delivery and customer satisfaction. Committed to continuous improvement and effective communication, consistently influences positive outcomes and strategic alignment in all projects undertaken.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Delivery Manager
L&T Technology Services
12.2021 - Current
- Led end-to-end delivery of Lighting and Industrial Segment iOT projects, ensuring timely execution and high customer satisfaction.
- Managed cross-functional teams, improving collaboration and productivity.
- Implemented process improvements, enhancing service quality and operational efficiency.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Developed risk mitigation strategies, forecasting budgets, and ensuring resource optimization.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Project Manager
UST
03.2017 - 12.2021
- Managed two large engagements as global Service Manager for QA Service and Offshore Delivery Manager, overseeing a team of up to 120 members.
- Directed a portfolio of projects, ensuring timely reporting on progress and risks while influencing positive outcomes for stakeholders.
- Cultivated strong relationships with client stakeholders to enhance collaboration and project success.
- Developed project initiatives, managed budgets ranging from $5M to $16M, and monitored performance for continuous improvement.
- Created comprehensive communications, reports, and proposals to support operational efficiency.
UST, QA Manager
UST
02.2012 - 02.2017
- Managed test team for leading BFSI client with peak size of 50, ensuring high-quality standards and compliance with entry criteria.
- Engaged internal and external stakeholders during planning and testing phases to foster collaboration.
- Developed and implemented testing schedules based on delivery requirements, optimizing resource allocation.
- Coordinated with engineering and manufacturing teams to validate adherence to quality standards and reporting accuracy.
- Integrated automation capabilities into software development processes in collaboration with senior partners.
Test Analyst
UST
12.2009 - 06.2011
- Technical Team Lead
Programmer Test Analyst
Cognizant Technology Solutions
06.2005 - 12.2009
- Worked in different capacities from team member, Individual Contributor and Team Lead for Banking and logistics team.
- Understanding of Business Requirements and specifications and do Test Estimation
Education
Bachelor of Science - Applied Sciences
PSG College of Technology
Coimbatore 06.2002 - 05.2005
Master of Computer Applications - Computer Applications
IGNOU
New Delhi, DL 06.2006 - 12.2009
Skills
Risk management strategy
Operational efficiency management
Financial forecasting
Effective interpersonal communication
Client relationship management
Delivery management
Data-driven business analysis
Stakeholder collaboration
Accomplishments
- Managed team size of around 70+ members.
- Achieved increased Automation based team by introducing QA transformation plan
- Maintained a consistent 40% EBIDTA through Talent Refresh Plan
- Have established QA processes for an Enterprise client by creating a QA process cookbook.
- Have been part of core teams transitioning the projects from a different vendor
- Certified Scrum Master, Scrum Alliance
- SAFE agilist 4.5
- ISTQB foundation level
- UST certified 'The Digital Leadership Edge (DLE)'
Certifications:
Timeline
Delivery Manager
L&T Technology Services
12.2021 - Current
Project Manager
UST
03.2017 - 12.2021
UST, QA Manager
UST
02.2012 - 02.2017
Test Analyst
UST
12.2009 - 06.2011
Master of Computer Applications - Computer Applications
IGNOU
06.2006 - 12.2009
Programmer Test Analyst
Cognizant Technology Solutions
06.2005 - 12.2009
Bachelor of Science - Applied Sciences
PSG College of Technology
06.2002 - 05.2005
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