Shruthi Yedugani
Hyderabad
Summary
Dynamic Process Associate - Fraud Investigator with a proven track record at TATA CONSULTANCY SERVICES, specializing in dispute resolution and chargeback processes. Excelled in compliance transaction monitoring and client relationship management, significantly enhancing customer experience by adeptly handling fraud investigations, and maintaining SLAs. Expert in Microsoft tools and AML-KYC regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AML/KYC Analyst
TATA CONSULTANCY SERVICES (TCS) Hyderabad
Hyderabad
07.2023 - Current
- Coordinated with internal partners, such as Front, Middle, and Back Office staff, to obtain required information and applicable documentation related to client onboarding and KYC production.
- Initiated and completed high-quality KYC files, inclusive of data input, research, and analysis.
Identified data anomalies and assisted with root cause analysis to minimize errors. - Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
- Independently managed multiple simultaneous requests, inclusive of customer data maintenance, in a high-pressure work environment.
- Responsibilities include reviewing and investigating alerts generated by UCM.
- To conduct monitoring, investigation, reporting, prevention, and analysis of financial crime activities.
- Verification of the source and utilization of the wealth of the customers.
- Identifying possibly suspicious activities and recording/filing Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs).
- Responsible for performing a detailed analysis of customers' transactions by using internal records, external data, and publicly available information.
- Responsible for performing a detailed analysis of customers' transactions by using internal records, external data, and publicly available information.
- Working closely with the bank's front-line staff, including Relationship Managers, to ensure that compliance requirements are validated with set accuracy.
PROCESS ASSOCIATE - FRAUD INVESTIGATOR
TATA CONSULTANCY SERVICES (TCS) Hyderabad
Hyderabad
07.2023 - Current
- Reviewing customer disputes on debit and credit card transactions.
- Fraud and non-fraud investigations on disputing transactions and processing chargebacks, as per Visa guidelines and procedures.
- Implementing and understanding Visa chargeback rules and regulations to enhance the customer experience and effectively dispute on behalf of customers.
- Research and compile customer information and documents to proceed in filing chargeback claims.
- Having experience as a Quality Analyst for fraud and non-fraud claims.
- Having experience in auditing and reviewing the claims and disputes.
- Maintaining the SLAs and day-to-day work as per the client's requirements.
- Thorough knowledge about fraud, non-fraud claims.
- Having experience with Compass files, Zelle, ATM transactions, and checks review.
- Analyzed crucial documents during the pre-arbitration phase.
- Having experience in the verification of MICR lines of checks.
- And also work on preventing ATO (Account Takeover), identifying other fraud types like card-not-present, counterfeit, lost/stolen, and fraud application, etc., by analyzing POS modes and ECI values, and raising chargebacks.
Education
Bachelor of Commerce - Accounting
St. Josephs Degree & PG College
Hyderabad04-2023
Skills
- Compliance Transaction Monitoring
- Microsoft Tools
- AML - KYC
- Chargeback
- Dispute Resolution
- Pre-Arbitration
- Metrics tracking
- SLA accomplishment
- Client relationship management
- Magnetic Ink Character Recognition, Line Verification
- Customer Due Diligence
- Time management, and prioritization
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Awarded as Star of the Month
- I received appreciation and a certificate for achieving higher production during a crucial time
- Shared process improvement ideas for the project
Certification
- Udemy - Digital Marketing Masterclass (08/2020 - 11/2020)
- Microsoft Excel (04/2022 - 05/2022)
Timeline
AML/KYC Analyst
TATA CONSULTANCY SERVICES (TCS) Hyderabad
07.2023 - Current
PROCESS ASSOCIATE - FRAUD INVESTIGATOR
TATA CONSULTANCY SERVICES (TCS) Hyderabad
07.2023 - Current
Bachelor of Commerce - Accounting
St. Josephs Degree & PG College
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