SHRUTHI YEDUGANI
Fraud Investigator
Hyderabad
Summary
Accomplished Fraud Investigator at TATA CONSULTANCY SERVICES (TCS) with a proven track record in identifying and mitigating fraudulent activities using advanced transaction monitoring and AML/KYC skills. Excelled in training analysts, enhancing team's fraud prevention capabilities. Expert in dispute resolution and chargeback processes, significantly improving operational efficiency.
Overview
2
2
years of professional experience
2037
2037
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Process Associate-FRAUD INVESTIGATOR
TATA CONSULTANCY SERVICES (TCS)
06.2023 - 05.2025
- Reviewing customer disputes and claims in debit cards (Visa).
- Recognized emerging trends in fraudulent behavior by analyzing historical data points.
- Fraud and non-fraud investigations on disputed transactions and processing chargebacks as per VISA guidelines.
- Research and compile customer information and documents to proceed in filing chargeback claims.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Through knowledge about fraud and non-fraud claims.
- Having experience as a Quality Analyst for fraud and non-fraud claims.
- Having experience with Compass files, Zelle transactions, and checks review.
- Ans also work on analyzing POS modes snd ECI values and raising chargebacks and working on Pre-Arbitration.
Education
Bachelor of Commerce - Accounting
St. Josephs Degree & PG College
04.2001 -
Intermediate -
Sri Gayatri Junior College
SSC -
The Mother`s Integral School
Skills
Microsoft Tools
Transaction Monitoring
AML, KYC
Dispute and Claims Resolution
Chargeback
Pre-arbitration
Document validation
Fraud prevention
Accomplishments
- Awarded as Star of the Month
- Got appreciation and Certificate for hitting more production in crucial time.
Certification
Udemy-Digital Marketing Masterclass (08/2020-11/2020)
Declaration
I Here by declare that the above furnished information is true to the best of my knowledge.
Yedugani Shruthi
Timeline
Process Associate-FRAUD INVESTIGATOR
TATA CONSULTANCY SERVICES (TCS)
06.2023 - 05.2025
Bachelor of Commerce - Accounting
St. Josephs Degree & PG College
04.2001 -
Intermediate -
Sri Gayatri Junior College
SSC -
The Mother`s Integral School
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