Shruthi Neha Surweshe
Hyderabad, Telangana
Summary
Motivated professional demonstrating strengths in problem-solving and communication. Adapts to changing demands through effective team coordination and process improvement. Committed to bringing a proactive approach and strong work ethic to future roles.
Overview
7
7
years of professional experience
Work History
Warehouse system operator
GXO logistics
Leyland Preston, United Kingdom
07.2024 - 07.2026
- Conducted regular security audits to identify and mitigate risks, in compliance with industry best practices.
- Coordinated activities to ensure efficient operations across multiple warehouse systems
- Developed strong expertise in warehouse management systems.
- Developed and maintained comprehensive documentation for system configurations and procedural standards.
- Monitored inventory levels and arranged resupplies to replenish depleted stock.
- Identified issues causing equipment failure, identified malfunctions and implemented fixes to resolve issues.
- Worked with maintenance teams to organise and coordinate maintenance sessions for machinery.
Quality Specialist
Amazon Development Services
hyderabad, India
06.2020 - 09.2023
- Monitoring and evaluating the quality of services provided by delivery associates, drivers and delivery stations to ensure they meet Amazon's quality standards.
- Ensuring complaints and standard operating procedures and safety protocols within last mile delivery operations.
- Tracking and analysing key performance metrics related to delivery efficiency, accuracy and customer satisfaction.
- Conducting regular audits and inspections of delivery stations, vehicles and equipment to identify and address any issues or non-compliance.
- Analysing customer feedback and complaints related to last-mile delivery services, and taking corrective actions to address issues to improve customer satisfaction.
Customer Service Representative
Franklin templeton Investments
Hyderabad, India
05.2019 - 04.2020
- Addressed Customer concerns or complaints related to financial services such as transaction issues, fees, or fraud.
- Assisted customers with completing financial transactions in person, over the phone, or online.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Ensured all actions and advice are in compliance with financial regulations and company policies.
- Maintained accurate records of customer accounts and general documentation into the systems.
Education
Masters of business administration
University of Northampton
Northampton01-2024
Bachelors of commerce
Annie Besant women's college
Hyderabad01-2019
Skills
- Security audits
- Warehouse management
- Customer relationship management
- Quality assurance
- Inventory management
- Performance analysis
- Problem solving
- Team coordination
- Risk assessment
- Process improvement
Training and Certifications
- Warehouse Management System (WMS) Operations - GXO.
- Inventory Management and Stock Control Training.
- Inbound and Outbound Operations training.
- RF Scanner and Barcode Training.
- Warehouse health and Safety training.
Timeline
Warehouse system operator
GXO logistics
07.2024 - 07.2026
Quality Specialist
Amazon Development Services
06.2020 - 09.2023
Customer Service Representative
Franklin templeton Investments
05.2019 - 04.2020
Masters of business administration
University of Northampton
Bachelors of commerce
Annie Besant women's college