SHRUTHY G NAIR
Ernakulam, Kerala
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
8
8
years of professional experience
Work History
Accounts & Office Manager
VIJAYARAJAN & ASSOCIATES CHARTERED ACCOUNTANTS,KERALA
Kochi
06.2022 - 02.2024
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Senior Associate
EXL
Kochi,Kerala
11.2021 - 03.2022
- Managing client requests and queries.
- Dealing with PO and NON-PO Invoices.
- Supporting various tasks related to AP using various ERP Software like ORACLE, Job Scope, Net Suit and BPCS.
- Guarantee smooth functioning of invoice automation and Procure to Pay Process.
- Microsoft Office skills specifically Outlook, Excel and Word.
Assistant Sales Manager- Corporate Salary
AXIS BANK LIMITED
KOCHI,KERALA
06.2016 - 04.2020
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Developed strategies to increase sales volume and market share.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Resolved customer complaints regarding sales and service.
Education
Master of Commerce - Accounting
MAHATMA GANDHI UNIVERSITY
Kerala Skills
- Staff Management
- Billing
- Policy Development
- Bookkeeping
- Administrative Support
- Office Management
- Customer Service
Languages
English, Malayalam
First Language
Timeline
Accounts & Office Manager
VIJAYARAJAN & ASSOCIATES CHARTERED ACCOUNTANTS,KERALA
06.2022 - 02.2024
Senior Associate
EXL
11.2021 - 03.2022
Assistant Sales Manager- Corporate Salary
AXIS BANK LIMITED
06.2016 - 04.2020
Master of Commerce - Accounting
MAHATMA GANDHI UNIVERSITY
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