Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shruti

Bengaluru

Summary

A self-motivated, versatile, and intellectual professional with great people management skills who delivers results with high standards and over 4+ years of experience in client services. Delivering results by aligning team goals with the organization's vision, collaborating with stakeholders, providing smart business solutions with strategic thinking, and taking time-critical decisions with accuracy. Also known for planning digital marketing & business development strategies, scripting standard operating procedures, and marketing communication documents.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Specialist: Wealth & Trading

REVOLUT India Pvt. Ltd
01.2024 - 04.2024
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Assisted customers in navigating website and troubleshooting issues with products or services.
  • Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.

Officer: Escalation Desk

MYNTRA Designs Pvt. Ltd
Bengaluru
06.2020 - 12.2023
  • Provided customer service in a courteous and professional manner.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Conducted regular performance reviews of customer service team members to identify areas for improvement.
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.

Banking Support Agent

FIRST SOURCE Pvt. Ltd
12.2018 - 01.2020
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.

Education

Bachelor of Technology - Computer Science

Reva Institute of Technology
06-2019

High School - Science Education

RPPM College
05-2013

Matriculation - Secondary Education

P.C High School
03-2011

Skills

  • Performance, Stakeholder and Product Management
  • Process Designing
  • Analytics and Escalation Handling
  • Business Process Management
  • Deep dive for effective root cause analysis
  • Microsoft Office Skills (Basics: Excel, Word, and Power Point)
  • Six Sigma: White and Yellow Belt
  • Basic knowledge and certification of data visualization and SQL

Certification

  • LinkedIn Learning: Communication & Social Skills
  • LinkedIn Learning: Six Sigma: WHITE & YELLOW Belt
  • Simplilearn: Fundamentals of Database
  • Simplilearn: Tableau Data Visualization Basics Tutorial
  • Simplilearn: Introduction to Tableau
  • Great Learning: Customer Relationship Management
  • LinkedIn Learning: Excel Beginners to Advanced (pursuing)

Timeline

Support Specialist: Wealth & Trading

REVOLUT India Pvt. Ltd
01.2024 - 04.2024

Officer: Escalation Desk

MYNTRA Designs Pvt. Ltd
06.2020 - 12.2023

Banking Support Agent

FIRST SOURCE Pvt. Ltd
12.2018 - 01.2020

Bachelor of Technology - Computer Science

Reva Institute of Technology

High School - Science Education

RPPM College

Matriculation - Secondary Education

P.C High School

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Shruti