Shruti Agarwal
gurugram
Summary
Accomplished Lead Business Analyst with 9.6 years of experience in IT, specialising in US Healthcare and Spending Accounts (FSA, HRA, HSA). Expertise in end-to-end SDLC execution, stakeholder collaboration, requirement elicitation, functional testing, and SQL-based data analysis. Skilled in managing complex healthcare benefit plans and delivering impactful solutions on time.
Overview
10
10
years of professional experience
Work History
Lead Business Analyst
Wipro Ltd.
Noida
04.2019 - Current
- Independently managing multiple client projects, with complete product ownership.
- Leading requirement analysis and end-to-end implementation for Health & Welfare benefit plans.
- Creating BRDs, FSDs, test strategy documents, and reviewing test cases.
- Conducting client workshops, business walkthroughs, and weekly stakeholder calls.
- Driving functional and UAT testing, handling change requests and production defects.
- Delivered high-priority implementations with zero critical defects.
- Recognised for significant contributions
- “Feather in the Cap” award for exceeding expectations in quality testing.
- “Award” for flexibility and proactive issue handling.
- Trained team members and mentored junior analysts on domain knowledge and tools to enhance team capability.
- Tools used: JIRA, SQL, Citrix, AWS, KLG Tools, Maestro.
- Formerly AON
Business Analyst
Conduent
Noida
12.2015 - 04.2019
- Analyzed business requirements, documented system changes, and ensured accurate configuration.
- Played a key role in transitioning multiple clients to upgraded benefit platforms.
- Supported production systems, debugged defects, and coordinated with QA teams.
- Worked on benefit configuration using Sybase and proprietary tools (KLG).
- Formerly Xerox Services
Education
B.Tech - Computer Science
I.M.S. Engineering College
Ghaziabad01-2015
XII -
DAV Public School
Kotdwara01-2015
X -
TCG Public School
Kotdwara01-2015
Skills
- Business Analysis
- Stakeholder Management
- Healthcare Domain Expertise
- Spending Accounts
- Functional Testing
- UAT Testing
- Test Strategy
- Test Case Design
- Requirements Gathering
- Documentation
- SQL
- Sybase
- Data Validation
- Agile Methodologies
- Waterfall Methodologies
- JIRA
- Maestro
- Citrix
- AWS
- KLG
- TBA
- Communication Skills
- Interpersonal Skills
- Database
- Query
- Bug Tracking
- Platforms
- Windows 10
- Windows 7
- KLG Tools
- TBA Tools
Custom Section
- Feather in the Cap Award – Wipro
- GoR Award – Outstanding support flexibility
- Amazon Gift Cards – For consistent high performance
- Active anchor and participant in cultural & technical events
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Lead Business Analyst
Wipro Ltd.
04.2019 - Current
Business Analyst
Conduent
12.2015 - 04.2019
B.Tech - Computer Science
I.M.S. Engineering College
XII -
DAV Public School
X -
TCG Public School