Shruti Dwivedi
Project Manager
Bangalore
Summary
Project Manager with 9+ years of experience doing meticulous and intensive work across multiple industries. Mostly worked with IT department of financial industries under immense work pressure. Implemented end-to-end CI/CD solutions using Azure Devops and Azure Cloud. Delivered cost-effective, high-performance technology solutions. Manage project through status meetings, weekly reports, identifying risks, and tracking issues.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Project Manager/Scrum Master
UST
Bangalore
03.2021 - Current
- Onboard and extend existing tools to new app dev/support teams
- Stakeholder Management: Share the status report with higher stakeholder
- Checked in with and collaborated with department heads and cross-functional teams to meet a variety of needs
- Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap for the internal tooling team
- Worked within an agile team, and helped prioritize and scope feature requests to ensure that the biggest impact features were worked on first
- Debriefed with project team to review goals, completed projects, and steps to drive KPIs 90% or higher
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components Optimises efficiency cost and quality of DevOps process tools and technology development Validates results with user representatives; integrates and commissions the overall solution
- Mentoring: Mentor and provide guidance to peers Stakeholder
- Designed the updated Event Management process to include management ownership of cross-vendor severity incidents
- Managed an ever-changing, cross-functional, 70-member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers
- Measure and pay attention to efficiency/effectiveness of current process and make changes to make them more efficiently and effectively
L2 Support Engineer
Hexad Infosoft Pvt Ltd, Volkswagen
07.2020 - 03.2021
- Develop POCs and create POVs towards account growth
- Support on the Sales effort through RFIs and RFPs
- Supporting Applications like IdentityKit, Kibana
- Risk planning and contingency management to meet changing needs and requirements
- Environment: Production
- Tools: Azure Devops Service, Azure Cloud, Azure Wiki, Slack, Heartbeat
Service Desk Engineer
NTT
11.2018 - 07.2020
- Imaging of Laptops with Windows 10
- Maintaining the IT Administration for entire office
- Installation and configuration of router, workstations, printers and fax
- Installation of Microsoft Office configured email accounts and shared resources
- Provided on-going technical support and service
- Working closely with Networking team in order to maintain connectivity
- Provided Hardware support
- Working as a single IT person in Bangalore office
- Providing IT Induction to New Hires
- Configuration of Video wall in SOC
- Configuration of Polycoms and Conference phones
- Successfully managed to resolve escalated issues related to windows, applications and networking
- Environment: Production
- Tools: SCCM, O365, Azure AD, Active Directory, Matrix 42
Senior IT Analyst
Collabera Technologies, Goldman Sachs
06.2017 - 09.2018
- Successfully managed to resolve escalated issues related to windows, applications and networking
- Worked as Unix specialist
- Worked for Unix Infrastructure
- Supported Securities Database
- Worked on Market Data applications like Bloomberg, Thomson Reuters
- Tools: O365, secdb, Secview
Technical Consultant
ANZ Operations and Technology
06.2016 - 01.2017
- Successfully managed to resolve escalated issues related to windows, applications and networking
- Installation and configuration of router, workstations, printers and fax
- Provided Level 2 Support to the Internal Users
- Installation and configuration of all the internal applications of the bank
- Troubleshot server related escalations
- Troubleshot windows related escalations
- Tools: O365
Analyst
Ernst & Young LLP, MIDC
Mumbai
02.2014 - 12.2014
- Executed large multiple server and application upgrade project
- Analysed and re-engineered IT operations
- Integrated architecturally diverse printing technologies and software platforms.
Process Executive
Infosys Ltd, British Telecommunication
04.2013 - 12.2013
- Supported global clients of British Telecommunication
- Installation and configuration DataCard
- Installation of Microsoft Office configured email accounts and shared resources
- Provided on-going technical support and service.
Education
Bachelor of Science - Science (Mathematics and Physics
Kanpur University
Kanpur 07.2005 - 07.2008
Bachelor’s of Technology - Technology (Electronics And Communication)
KCNIT
Banda U.P 07.2008 - 06.2012
MBA - Information and Technology
Subharti University
05.2013 - 06.2015
Skills
Agile Certified Product Manager and Product Owner Credential (APM)
Certified Servant Leadership Champion
GitLab Certified Project Management Specialist
MS Azure DevOps Solutions: Azure DevOps Infrastructure
Git & GitHub: Working with Git Repositories
ITIL® Foundation Certificate in IT Service Management
Timeline
Project Manager/Scrum Master
UST
03.2021 - Current
L2 Support Engineer
Hexad Infosoft Pvt Ltd, Volkswagen
07.2020 - 03.2021
Service Desk Engineer
NTT
11.2018 - 07.2020
Senior IT Analyst
Collabera Technologies, Goldman Sachs
06.2017 - 09.2018
Technical Consultant
ANZ Operations and Technology
06.2016 - 01.2017
Analyst
Ernst & Young LLP, MIDC
02.2014 - 12.2014
MBA - Information and Technology
Subharti University
05.2013 - 06.2015
Process Executive
Infosys Ltd, British Telecommunication
04.2013 - 12.2013
Bachelor’s of Technology - Technology (Electronics And Communication)
KCNIT
07.2008 - 06.2012
Bachelor of Science - Science (Mathematics and Physics
Kanpur University
07.2005 - 07.2008