Shruti Gobbur

• IBM Maximo Asset Management:

Configured and customized Maximo modules, including Domains, Applications, and Database configurations.

Designed and implemented Workflows to automate business processes.

Conducted troubleshooting and performance tuning for Maximo systems to ensure optimal performance.

• System Monitoring & Diagnostics:

Monitored system metrics and identified potential performance issues.

Performed diagnostics to resolve critical issues and minimize downtime.

• Client Interaction & Support:

Acted as a liaison between the technical team and clients, ensuring clear communication of requirements and solutions.

Provided technical support, handled escalations, and delivered training to end users.

• Documentation & Reporting:

Created comprehensive technical documentation, including system configurations, troubleshooting guides, and user manuals.

Prepared reports on system performance and project milestones for stakeholders.

• SAP Cloud Platform Integration (SAP CPI).
• System Monitoring and Performance Optimization.
• Workflow Design and Process Automation.
• Technical Documentation and Reporting.
• Client Interaction and Issue Resolution.
• Providing L1/L2 support. Adept at collaborating with cross-functional teams to deliver high-quality business solutions.
• Responsible for ticket handling like Jira, SPC, NGPBUG.

• SAP CPI Expertise: Developed and maintained integration scenarios using SAP Cloud Platform Integration (SAP CPI).
• Performed regular maintenance checks on existing systems to ensure performance optimization.
• IDoc Handling: Worked extensively with IDoc (Intermediate Documents) for SAP integration and troubleshooting.
• HTTP and API Knowledge: Configured HTTP calls and worked with APIs for seamless integration between SAP and third-party systems.
• Support and Troubleshooting: Provided Level 1 and Level 2 support for SAP-related issues, ensuring high availability of systems.
• System Monitoring: Monitored system performance and implemented proactive measures to prevent downtime.
• Collaboration: Collaborated with cross-functional teams to design and implement effective solutions.
• Documentation: Prepared detailed technical documentation and user manuals for seamless knowledge transfer.