SAP
Shruti Kohli
Operations Management
New Delhi,New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To have a learning and growth oriented career , with a challenging responsibility where I can utilize my skills and be a part of a team that dynamically works for the growth and success of the organization.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager - Operations
Editorialist
New Delhi
04.2023 - Current
- Strategic decision-making and the comprehensive management of our operational functions.
- Own Virtual Returns Management - encompassing not only the logistical intricacies but also promptly addressing any returns-related queries that arise
- Meticulous Inventory Management within the office and working on reselling it further
- Also looks after the insurance process for our shipments, ensuring the safe and secure transit of our products and even coordinating with our Insurance partner as and when required
- Seamless Collaboration - Coordinating with NY office team, Customer Service, Purchases, Quality, Finance, and Styling departments to orchestrate a harmonious workflow. My aim is to ensure every operational facet seamlessly aligns to facilitate an efficient and synchronized environment.
- Gathering and scrutinizing data- played a crucial role in shaping our strategies, including determining whether to absorb specific costs.
- Procurement activities - finding the rare find items for our clients by communicating with our contacts in NY stores
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored key performance metrics to identify areas for improvement.
Subject Matter Expert
Editorialist YX
Gurgaon
06.2022 - 03.2023
- Designed and prepared technical reports, studies, and related documentation.
- Supported teams in achieving continuous delivery of high-quality products and services, including the enhancement of user experiences and the introduction of new features.
- Documented diagnostic results and contributed to root cause analysis efforts.
- Collaborated effectively with various teams to resolve product-related issues and address client concerns.
- Played a role in creating new Standard Operating Procedures (SOPs) to optimize day-to-day operations for increased efficiency.
Senior Operations Associate
Editorialist YX
Gurgaon
09.2021 - 05.2022
- Servicing clients by procuring items, managing returns and refunds for them
- Anticipating issues and pro actively communicating with the stakeholders
- Managing digital closet for the clients
- Taking ownership and resolving client's issues from an end to end operational perspective
- Ensuring regular quality checks on various processes and ensuring timely delivery
- Administring reports and ensuring accuracy in the same Preparing monthly management reports
- Data management and analysis which helps in business improvisation Making recommendations for process improvement
- Timely resolving client's issue and making sure of customer satisfaction Pro actively suggesting ways and methods for business development
- Achievements:
- Ensured 100% operational quality scores
- Worked pro actively in data management and analysis which even eventually helped in business growth and development
- Demonstrated a lot of process improvement ideas that helped in increasing customer satisfaction and increase in customer demands for our product
- Assertively took additional responsibilities like catalogue management and digital closet updating for the clients
- Stood at the top in resolving client's issues within the framed SLA Always opted for customer centric approach and exibility while dealing with the client's queries
- Helped senior management by personally managing and analyzing the client's queries data in a better way to extemporize client's satisfaction
- Helped in economizing the company's budget by working on and analyzing the shipment expense for each shipment on regular basis
- Additional Responsibilities:
- Arranged a lot of team building and engagement activities weekly basis E ciently maintained a lot of business data to help the manager in monthly business reports
- Participated in team activities at international level
- Helped Team by working on exible shifts as and when required
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
Store Manager
Reliance Brands Ltd
Gurgaon
03.2019 - 08.2021
- Handling 'A' Grade retail store of Hunkemoller, A Netherlands brand with revenue of 4.5cr per annum with a wide array of Underclothes, Lingerie & accessories
- Achieving AOP designed for the store Preparing store projection and Budget Maintaining statistical and Financial records
- Training and developing the team to strengthen business Recruiting right set of people for the brand
- Working on Optimizing Profitability, Creating Customer pool and Expand in-store traffic
- Working efficiently on promotional strategies like collaborations with Fashion bloggers, cross promotions with various Brands
- Managing all the store operational activities which includes Inventory Management, Petty expenses etc
- Visual Merchandising of Store
- Analyzing the ongoing market trend and making moves for betterment of Business
- Additional Responsibility
- Handling the Grooming for the brand
- Constantly working towards the staff grooming standard for the brand Handling the Omni Channel operation includes Tata Cliq, Fynd, AJIO Coordinating with the Hunkemoller backend team for inventory management and update on Omni channels
- Training ASM's
- Represented Brand during Luxury Shopping Festival
- Making tutorial videos of Merchandise for better understanding of Personnel
- Achievements
- Secured 100% in Mystery audits
- Derived maximum business during liquidation sales and optimum discounts utilization
- Succession and Grooming of Personnel
- Awarded for Best Store of the Brand in the region
Assistant Store Manager
Reliance Brands Ltd
04.2017 - 03.2019
- Handled 'A' grade retail store of Hunkemoller, A Netherlands brand with revenue of 3.5cr per annum with a wide array of Underclothes, Lingerie & accessories
- Achieving AOP designed for the store
- Preparing store projection and store operating budget Training and developing the team as per Brand standard Recruiting right set of people for the brand
- Working on the pro tability of store
- To take marketing initiatives like collaborations with Fashion bloggers, cross promotions with various Brands
- Managing all the store operational activities which includes Inventory Management, Petty expenses etc
- Visual Merchandising of Store
- Analyzing the ongoing market trend and making moves for betterment of Business
- Achievements
- Derived maximum business during liquidation sales and optimum discounts utilization
- Succession and Grooming of Personnel Secured 92% in Mystery Audits
- Successfully managed to turn around store with growth of 28% in FY 2017-18
Fashion Consultant
Reliance Brands Ltd
01.2016 - 03.2017
- Achieving the individual assigned target on monthly basis Understanding customer requirements through discussions Mentoring and training to the new Joinees
- Working as per the basic SOP of the store
- Achievements:
- Quali ed the Rock and RAP program Received 100% on Mystery Audit score
- Additional Responsibilities:
- Handling Visual Merchandising of Store Helping my manager in Business reports
Education
MBA - Marketing and Finance
CGC, Punjab Technical University
Mohali 04.2014 - 04.2016
Post Graduate Diploma - Mass Communication
MCM D.A.V College, Chandigarh, Punjab University
Chandigarh 04.2013 - 04.2014
B.Com - Commerce
S.D College, Kurukshetra University, D.A.V College, Punjab University
Ambala Cantt 03.2010 - 04.2013
12th -
D.A.V. Public School
Ambala Cantt 04.2009 - 04.2010
10th -
D.A.V Public School
Ambala Cantt 04.2007 - 03.2008
Skills
Operations Management and Improvement Critical thinkingundefined
Accomplishments
- CITCO Fest, Chandigarh
- Participated in CITCO fest, Chandigarh at college level and represented my Department
- Created and displayed Mass Media Props which got featured in Newspaper
- Hosting and Anchoring
- Hosted Deewali Fest held at college
- Internship at The Tribune, Chandigarhmonths Internship as Journalist at The Tribune, Chandigarh (2014)
- Visited di erent regions withing the city for news gathering
- Summer Internship Project in MBA
- Successfully Completed MBA internship project on Long term wealth creation through SIP in Mutual funds
- Company Name : Reliance Mutual Funds Project Title : “SIP in Mutual Fund” Project Duration : 2 months
- PROJECTS
Software
JIRA
Microsoft
Interests
Practicing Raisin Art
Practicing Raisin Art
Resin art is a form of arts and crafts that uses resin (epoxy or casting) as one of its main supplies. Resin can be mixed with paint or inks to create colorful patterns and designs, poured on top of paintings to create a thick and glossy protective coat, or poured into molds with items like dried flowers or shells.
Timeline
Assistant Manager - Operations
Editorialist
04.2023 - Current
Subject Matter Expert
Editorialist YX
06.2022 - 03.2023
Senior Operations Associate
Editorialist YX
09.2021 - 05.2022
Store Manager
Reliance Brands Ltd
03.2019 - 08.2021
Assistant Store Manager
Reliance Brands Ltd
04.2017 - 03.2019
Fashion Consultant
Reliance Brands Ltd
01.2016 - 03.2017
MBA - Marketing and Finance
CGC, Punjab Technical University
04.2014 - 04.2016
Post Graduate Diploma - Mass Communication
MCM D.A.V College, Chandigarh, Punjab University
04.2013 - 04.2014
B.Com - Commerce
S.D College, Kurukshetra University, D.A.V College, Punjab University
03.2010 - 04.2013
12th -
D.A.V. Public School
04.2009 - 04.2010
10th -
D.A.V Public School
04.2007 - 03.2008
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