Shruti Rane
Indore
Summary
Dynamic Customer Service Representative with a proven track record in healthcare and insurance processes, adept at resolving complex billing disputes and expediting claims. Proficient in meeting KPIs, maintaining HIPAA compliance, and handling high-volume interactions across phone, email, and chat. I excel in team collaboration and problem-solving, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Annova Solutions
Indore
08.2025 - Current
- Handled high volumes of inbound and outbound customer interactions via phone, email, and chat, while maintaining professionalism and empathy.
- Resolved customer inquiries, complaints, and issues efficiently, ensuring high customer satisfaction and retention.
- Achieved and consistently met key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction scores.
- Followed company guidelines, quality standards, and compliance requirements during all customer interactions.
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced work environment.
Customer Support Executive
Teleperformance Private Limited
Indore
07.2023 - 12.2024
- Managed end-to-end medical record retrieval processes from healthcare providers, hospitals, and clinics, in compliance with client requirements.
- Coordinated with provider offices via phone, fax, and email to request, follow up on, and obtain patient medical records within the turnaround time (TAT).
- Ensured accuracy, completeness, and confidentiality of medical records in accordance with HIPAA, and data protection guidelines.
- Maintained and updated case status, notes, and documentation in internal systems and client portals.
- Reviewed received records for quality, legibility, and completeness before submission to clients.
- Met daily productivity targets while maintaining high quality and compliance standards.
- Identified missing or incorrect information, and initiated corrective actions with providers promptly.
Education
Bachelor of Technology - Information Technology
Chameli Devi Group of Institutions
Indore, India06-2023
Higher Secondary -
Merit Higher Secondary School
Indore, India04-2019
Skills
- HIPAA compliance and data confidentiality
- Record retrieval
- Inbound and outbound calling
- Team collaboration
- Documentation
Timeline
Customer Support Executive
Annova Solutions
08.2025 - Current
Customer Support Executive
Teleperformance Private Limited
07.2023 - 12.2024
Bachelor of Technology - Information Technology
Chameli Devi Group of Institutions
Higher Secondary -
Merit Higher Secondary School