Summary
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Shabana Shaikh

Shabana Shaikh

Hyderabad

Summary

A creative, challenging & growth oriented career where profession is achieved. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer support Executive

Provogue Studio
Vashi
  • Helping customer with products
  • Arranging Store and windows
  • Handling cash counter.

Receptionist- Cum Office Assistant

Body Fitness
Vashi
  • Handling enquiries over phones
  • Follow up with clients
  • Maintaining records
  • Handling cash transactions and accounts.

Skin Practitioner

Kaya Skin Clinic
Mumbai
  • Handling enquiries over phones
  • Keeping records of client’s appointments
  • Follow up with complaints & providing proper solutions
  • Getting feed back.

Front Office Executive (Admin- Support)

DQ Entertainment International Ltd.
Hyderabad
  • Oversees the greeting and directing of all visitors, including vendors, clients, Associates
  • Ensures completion of paperwork, sign-in, and security procedures
  • Completes special administrative projects and overflow work from department and executive assistants
  • Handling Courier’s Dispatches and tracking the same
  • Distributing inwards Documents received
  • File maintenance & Documentation Reception, Attending In & Out Bound Calls, using multi-line phone systems to various Departments
  • Coordination of ID and other visitor’s cards
  • Responsible for Tracking Bills Payments and tracking
  • Responsible for Booking of Services for the company
  • Incharge of Faxing documents to various locations on a timely manner.

Business In charge India (Hyderabad)

Khazina Digital Pvt. Ltd.
Hyderabad
  • Making Proposals, Lead Generation Etc
  • For Opening sales
  • Client Co- Ordination- Making business deal, approaching higher authorities of company to arrange meeting with Co.'s Director
  • Assigning Duties to team members and tracking daily reports
  • Closing the deal as instructed by Business Head
  • Co- Coordinating with Key Clients for Follow-ups
  • Giving Induction and Training for new middle and mainly lower management employees.

Assistant Guest Relation Manager

Malabar Gold And Diamonds
  • Ensure clients are properly greeted upon their arrival Providing exceptional service to guests
  • Implementing plans to improve customer satisfaction
  • Assisting with guests queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings Client Relationship
  • Client servicing
  • Attendance Maintenance
  • Telemarketing and Guest Relations Organizing all events time by time CRM Activity

Education

B.com -

Mumbai, ICLes MJ College,Vashi
10.2016

H.S.C -

Mumbai, Chembur English Jr. College
02.2003

S.S.C -

Mumbai, Ideal High School
03.2001

Skills

  • Typing
  • English
  • Computer Knowledge
  • MS-CIT
  • Direct Sales
  • Account Management
  • In-store support
  • Problem-solving aptitude
  • Decision-Making
  • Calm and Professional Under Pressure
  • Adaptability and Flexibility
  • Customer Data Confidentiality
  • Professionalism
  • Product and service knowledge
  • Complaint Handling
  • Complaint resolution

Personal Information

  • Father's Name: Lt. Mohammed Qasim Shaikh
  • Husband's Name: Mr. Mohammed Abdul Basheer
  • Date of Birth: 07/18/85
  • Marital Status: Married

Languages

English, Hindi, Marathi & Urdu

Hobbies and Interests

Reading (Islamic Books), Listening music

Disclaimer

I here by declare that the information given above is true and best of my knowledge and belief.

Timeline

Customer support Executive

Provogue Studio

Receptionist- Cum Office Assistant

Body Fitness

Skin Practitioner

Kaya Skin Clinic

Front Office Executive (Admin- Support)

DQ Entertainment International Ltd.

Business In charge India (Hyderabad)

Khazina Digital Pvt. Ltd.

Assistant Guest Relation Manager

Malabar Gold And Diamonds

B.com -

Mumbai, ICLes MJ College,Vashi

H.S.C -

Mumbai, Chembur English Jr. College

S.S.C -

Mumbai, Ideal High School

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Shabana Shaikh