SHRUTI SONI
Noida
Summary
Detail-oriented operations professional with 4+ years of experience in managing end-to-end operational workflows, deadline-driven processes, client coordination, quality control, and data verification within global service environments.
Overview
4
4
years of professional experience
Work History
Senior Analyst – Operations (IP Services)
Clarivate Analytics India Pvt. Ltd.
09.2021 - 10.2025
- Manage end-to-end operational support for US and international clients.
- Coordinate and monitor multiple parallel processes to ensure TAT compliance.
- Maintain and manage operational data through docketing systems.
- Perform high-volume data verification and research.
- Handle daily operational queries and follow-ups.
- Support quality assurance activities and audits.
- Assist in training and onboarding new team members.
- Participate in client calls and internal reviews.
- Handle peak workloads efficiently while maintaining quality.
- Extra Mile Award – Q2 2023
- Maintained 99% quality scores
- Achieved 104% efficiency within process
- Multiple R&R awards
Education
Bachelor of Computer Applications (BCA) -
Awadhesh Pratap Singh University
Rewa01.2021
Skills
- Operations & Process Management
- Workflow Coordination & Task Prioritization
- Deadline & SLA Management
- Client Operations Support
- Quality Assurance & Audits
- Data Verification & Research
- Documentation & Reporting
- Multi-Project Handling
- Stakeholder Communication
- Confidential Data Handling
- IP Tools: IPMS, Aurora
Accomplishments
- Extra Mile Award – Q2 2023
- Maintained 99% quality scores
- Achieved 104% efficiency within process
- Multiple R&R awards
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Languages
- Hindi
- English
Core Operational Skills
- Operations & Process Management
- Workflow Coordination & Task Prioritization
- Deadline & SLA Management
- Client Operations Support
- Quality Assurance & Audits
- Data Verification & Research
- Documentation & Reporting
- Multi-Project Handling
- Stakeholder Communication
- Confidential Data Handling
- Operational Tools: IPMS, Aurora
Timeline
Senior Analyst – Operations (IP Services)
Clarivate Analytics India Pvt. Ltd.
09.2021 - 10.2025
Bachelor of Computer Applications (BCA) -
Awadhesh Pratap Singh University