Shruti Vadher
New Delhi
Summary
Accomplished Flight Attendant with over 14 years of experience in both domestic and international commercial airlines. Expertise in managing emergency situations while maintaining a calm demeanor, ensuring passenger safety and satisfaction. Committed to delivering exceptional customer service and enhancing the travel experience for all passengers.
Overview
19
19
years of professional experience
Work History
Cabin Crew Member
AIR INDIA
New Delhi
11.2022 - Current
- Responded promptly to customer complaints or requests for service during flights.
- Provided first aid assistance to passengers when necessary.
- Maintained a professional appearance at all times while interacting with customers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Enforced airline regulations concerning smoking on board planes.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
Lead Cabin Crew And Sr. Executive, Base Associate
Indigo Airlines
Chennai
01.2016 - 01.2022
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Maintained passenger cabin to meet airline cleanliness standards
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
- Provided support to the Base Manager in developing, monitoring, and evaluating operational plans.
- Maintained accurate records of employee performance reviews and evaluations.
- Collaborated with other departments on cross-functional initiatives as needed.
Cabin Crew Trainer
PTC Aviation Academy
Chennai
09.2015 - 01.2016
- Taught students correct procedures for all areas of operations
- Delivered training to students to handle customer-facing roles to promote strong team performance
- Trained the batch in customer service and performance requirements
Senior Cabin Crew Member
Indigo Airlines
Bengaluru
02.2009 - 08.2010
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Answered passengers' questions and provided solutions to issues arising during flights
Cabin Crew Member
Kingfisher Airlines
Chennai
12.2005 - 02.2009
- Followed company regulations and rules to promote safe environment for travelers and employees
- Reassured and comforted passengers during turbulent flights and unavoidable delays
Education
Higher Secondary Education - Commerce
Vartak Engineering College
MumbaiSkills
- Preflight briefings
- Emergency care
- Decision making
- Friendly and personable
- Company policy adherence
- Crew coordination
- Public speaking
Accomplishments
- Best Co-operation Award, Indigo and Air India, awarded during initial training
- Received numerous positive feedback from customers
- Base Appreciation for Handling Medical Passengers Onboard
- Customer Service Award, Airline – Recognized for exceptional customer feedback and dedication to service excellence
- Mentored newly hired flight attendants in customer service and safety techniques, resulting in improved overall service quality
- Provided exceptional service to travelers, ensuring quick resolution of issues and achieving an above-average performance rating
- Improved customer satisfaction by resolving concerns in a timely manner.
Hobbies and Interests
- Traveling
- Sketching
- Photography
- Dance
- Listening to Music for Personal Enjoyment
- Pets
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Punjabi
Beginner (A1)
A1
Timeline
Cabin Crew Member
AIR INDIA
11.2022 - Current
Lead Cabin Crew And Sr. Executive, Base Associate
Indigo Airlines
01.2016 - 01.2022
Cabin Crew Trainer
PTC Aviation Academy
09.2015 - 01.2016
Senior Cabin Crew Member
Indigo Airlines
02.2009 - 08.2010
Cabin Crew Member
Kingfisher Airlines
12.2005 - 02.2009
Higher Secondary Education - Commerce
Vartak Engineering College
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