Emergency care
SUSHOBAN GANGULY
FLIGHT ATTANDANT
NEW DELHI
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Cabin Crew Member
Air Asia India
Kolkata
07.2018 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
CLUSTER MANAGER (CAPTAIN)
OREVELS TRAVEL PVT LTD
GOA
12.2017 - 02.2018
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
Assistant Store Manager
MC'DONALDS
DELHI
06.2016 - 12.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reviewed sales and gross profit report to assess company efficiency.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Trainee
SHANGRILA HOTEL
NEW DELHI
05.2012 - 11.2016
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
- Closely monitored procedures under direction of leadership to identify potential areas for improvement.
COMI CHEF
HOLIDAY INN
LONDON
12.2013 - 09.2015
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Onboarded new temps by entering employee information into systems.
Education
Bachelor of Arts - Hospitality
UNIVERSITY OF WEST LONDON
London, United Kingdome 09.2013 - 09.2015
Associate of Arts - Hospitality Administration And Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGMENT
NEW DELHI 03.2011 - 09.2014
High School Diploma -
STAREX INTERNATIONAL SCHOOL
NEW DELHI, INDIA 03.2010 - 03.2011
High School Diploma -
SALWAN PUBLIC SCHOOL
NEW DELHI, INDIA 03.2008 - 03.2009
Skills
Preflight briefings
Equipment operation
Time management
First aid
Adult Education
Accomplishments
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
- Attended voluntary trainings and workshops and received a job promotion as a result.
- NET PROMOTOR SCORE CHAMPION for two consecutive years
- SKY CHAMPION for highest sales in the quater
Additional Information
Seeking a challenging and growth oriented position where my interpersonal skills can be best utilized. With good command over English and nuts regarding travel, knowledge about hospitality makes me achieve my goal in the field of hospitality and customer service industry.
Software
Microsoft office
Interests
Cooking
Music
Timeline
Cabin Crew Member
Air Asia India
07.2018 - Current
CLUSTER MANAGER (CAPTAIN)
OREVELS TRAVEL PVT LTD
12.2017 - 02.2018
Assistant Store Manager
MC'DONALDS
06.2016 - 12.2016
COMI CHEF
HOLIDAY INN
12.2013 - 09.2015
Bachelor of Arts - Hospitality
UNIVERSITY OF WEST LONDON
09.2013 - 09.2015
Trainee
SHANGRILA HOTEL
05.2012 - 11.2016
Associate of Arts - Hospitality Administration And Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGMENT
03.2011 - 09.2014
High School Diploma -
STAREX INTERNATIONAL SCHOOL
03.2010 - 03.2011
High School Diploma -
SALWAN PUBLIC SCHOOL
03.2008 - 03.2009
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