FINACLE
SHUBA S P
Affluent Relationship Manager
Hassan
Work Preference
Summary
Experienced and accomplished front office Manager with more than 7 years of experience looking to leverage extensive background in quality guest service and good communication into a new role.
Overview
7
7
years of professional experience
Work History
Affluent Relationship Manager
Bandhan Bank Ltd
HASSAN, Karnataka
11.2025 - Current
- Relationship Management: Act as the main point of contact, ensuring client satisfaction through personalized service, handling queries, and resolving issues promptly
- Sales & Business Development: Identify upselling/cross-selling opportunities to increase wallet share and achieve targets for deposits, loans, and investment products
- Customer Acquisition: Acquire new retail clients through networking, referrals, and professional outreach
- Financial Advisory: Analyze client financial needs, risk appetite, and goals to recommend suitable products (e.g., mutual funds, insurance, loans)
- Portfolio Management: Monitor client accounts, conduct reviews, and maintain accurate data in CRM systems
- Compliance & Risk: Adhere to banking regulations, KYC (Know Your Customer) policies, and ethical standards
- Collaboration: Work with internal product, operations, and support teams to ensure seamless service delivery
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
Deputy Manager
Axis Bank Ltd
01.2023 - 01.2025
- Active participation in sourcing of Life Insurance, General Insurance and Health Insurance Business.
- Handled front desk operation, intense cash including branch responsibilities.
- Responsible for overall Current Accounts/Savings Accounts, Revenue Product (IPG) & OCS apart from all types of loans, credit cards, forex transactions (outward/inward remittances & retail forex)
- Responsible for handling/achieving goal set targets within stipulated time and managing team.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Grievance Redressal Officer/MIS Executive
Smart coin Financials Pvt Ltd
01.2021 - 01.2022
- CIBIL Reporting/Corrections update.
- Quick action towards Regulatory (RBI) complaints with resolutions.
- UDPKYC Audits.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Assistant Manager
Axis Bank Ltd
01.2016 - 01.2020
- Handled front desk operation, intense cash.
- Responsible for overall Current Accounts/Savings Accounts, Revenue Product(IPG) & OCS apart from all types of loans, credit cards, forex transactions (outward/inward remittances & retail forex)
- Authorized to handle Trust, Institutions, Pvt Ltd & Ltd Companies & Society Accounts.
Customer Relationship Executive
Vodafone India Ltd
01.2014 - 01.2016
- Work as part of a team to ensure offering world-class Customer Service at all times
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
MBA -
KSOU Mysore University
Mysore, India 04.2001 -
Bachelor of Commerce -
University of Mysore
Hassan, India 04.2001 -
Skills
Accounting
Finance
Banking
Scheduling
Team Building
Relationship building
Customer relationships
Relationship management
Customer service
Issue resolution
Product recommendations
Financial planning processes
Loans
Product knowledge
Cash handling
Financial services
Account set up
Financial reporting
Software
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
SPORTS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Affluent Relationship Manager
Bandhan Bank Ltd
11.2025 - Current
Deputy Manager
Axis Bank Ltd
01.2023 - 01.2025
Grievance Redressal Officer/MIS Executive
Smart coin Financials Pvt Ltd
01.2021 - 01.2022
Assistant Manager
Axis Bank Ltd
01.2016 - 01.2020
Customer Relationship Executive
Vodafone India Ltd
01.2014 - 01.2016
MBA -
KSOU Mysore University
04.2001 -
Bachelor of Commerce -
University of Mysore
04.2001 -