SHUBHA D

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Streamlined operations to maximize business efficiency, Profits and Sales.
• Effectively managed the end-to-end quote-to-cash process for a portfolio of clients, ensuring accuracy and timely completion of all tasks.
• Process customer orders accurately and efficiently, ensuring all necessary details are recorded.
• Coordinate with internal departments, such as sales, production, logistics and Finance, to fulfill customer orders.
• Coordinating with Factories for arranging Seals and Coordinating with Logistics, warehouse for arranging deliveries
• Working with the Sales Team to collaboratively forecast and plan customer shipments.
• Coordinating with the Finance teams on all billing and returns. And Issue Credit Hold Notification to the customers
• Managed customer inquiries and resolved issues related to quotes, orders, and deliveries, ensuring customer satisfaction. Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns.
• Maintained and updated customer records, sales data, and pricing information in the CRM system on daily basis.
• Collaborated with cross-functional teams to streamline communication and improve efficiency in the sales support process.
• Prepare and send weekly sales report to the respective Team Lead.
• Provide Training to the new hires about company culture and Process.

• We handled Order and Booking process which falls under Order Management

About Order and Booking Process:

• Customer /Sales team (Receiving order from US, UK, and APJC Countries) submit the POs via Email or fax. We will get cases in CRM tool. The order is having information of Customer PO number, Customer ID, Billing ID, Shipping address and required Products with the Quantity and Unit price. After all validation, we will start entering the order in CCW tool and once we get confirmation from the customer we will Book the order in Oracle tool.
• Once order booked, if the customers came back with any issue in their product, we have to give support through call or chat to resolve the issue.

Responsibilities:

• Handling critical orders
• Interact with internal and external customer.
• Handle all customer complaints.
• Respond to Customer through Chat and mail.
• Collecting productivity reports and sharing with reporting Team
• Working on ENB/ICSD holds report and sharing