Shubhagini Gouda
Bangalore
Summary
Associate Operation Manager with extensive background in administration and human resources along with extensive expertise on End-User computing domain knowledge. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Operations Manager
Accenture
12.2022 - Current
- Successfully transitioned this project focused on Application Packaging services and served as the Primary KR in technical and knowledge transfer sessions for Transition Program
- Delivered technical white papers as part of this program
- Worked on continuous improvement by conducting best practices assessments and identifying areas for enhancement
- Addressed multiple long-standing vulnerabilities in the environment and worked on end to end remediation by resolving it
- Managed multiple priorities and urgent client requirements without any escalations
- Managing a team to deliver app packaging, app deployment and Vulnerability remediation services end to end
- Driving overall vulnerability application remediation activity for the account
- Directly coordinating with client and stakeholders to understand on the requirement
- Assignment of applications to resources and track the movement in all the stages till delivery
- Coordinated with client w.r.t on-going issues of packages and infrastructure issues faced by the team
- Managing deliverables by Agile or Scrum Methodologies
Associate Operations Manager
Accenture
12.2022 - Current
- Managing a team to deliver app packaging services end to end
- Driving Vulnerability application remediation activity
- Driven agile methodology or scrum principles across teams to successfully deliver sprints on sprints with great impact and results
- Directly coordinating with client and stakeholders to understand on the requirement
- Assignment of applications to resources and track the movement in all the stages till delivery
- Worked on High priority request with stringent timeline
- Coordinated with client w.r.t on-going issues of packages and infrastructure issues faced by the team
- Managing deliverables by Agile or Scrum Methodologies
- Published Daily report and Weekly report
Technical Specialist
Accenture
03.2020 - 11.2022
- Managing a team to deliver app packaging services end to end
- Directly coordinating with client and stakeholders to understand on the requirement
- Assignment of applications to resources and track the movement in all the stages till delivery
- Worked on High priority request with stringent timeline
- Coordinated with client w.r.t on-going issues of packages and infrastructure issues faced by the team
- Managing deliverables by Agile or Scrum Methodologies
- Published Daily report and Weekly report
Senior Analyst Application Packaging
Accenture
01.2019 - 03.2020
- Gathering requirements, packaging and testing as per client requirements
- Analyzing the Package request document provided by the client
- Repackaging/virtualizing legacy installations using InstallShield for Windows 7 and 10
- Worked on Various complex applications to build MSI packages and using transforms (MST); Patches (MSP) according to the package requirement
- Used PowerShell script wrapper to install and uninstall software package
- Stage the package in ‘Application Model’ using Microsoft SCCM 2016 Tool and test the package in client environment
- Coordinating in troubleshooting
Technical Specialist Application Packaging
Microland Pvt. Ltd.
01.2014 - 03.2017
- Gathering requirements, packaging and testing as per client requirements
- Analyzing the Package request document provided by the client
- Repackaging/virtualizing legacy installations using Wise Package Studio 8.0 and Microsoft App-V 5.0 SP2 for Windows 7, 8 and 10
- Worked on Various complex applications to build MSI packages and using transforms (MST); Patches (MSP) according to the package requirement
- Used Wise script wrapper to install and uninstall software package
- Created the package and performed system level testing using Microsoft SCCM 2007/2012 Tool in test environment
- Worked on High priority request with stringent timeline
- Worked on most of the high complex applications (such as Microsoft, Adobe, Add-in applications)
- Assignment of applications to resources and track the movement in all the stages till delivery
- Published Daily report and Weekly report
- Participated and conducted team huddles
- Coordinating in troubleshooting
- Reviewing final report documentations for packages before sign off
- Performed sign off of the packages as per client guidelines
- Coordinated with client w.r.t on-going issues of packages and infrastructure issues faced by the team
- Was leading a small team which was dedicated to performing testing of the packaged applications
Senior admin Application Packaging
Microland Pvt. Ltd.
02.2015 - 04.2016
- Gathering requirements, packaging and testing as per client requirements
- Analyzing the Package request document provided by the client
- Repackaging/virtualizing legacy installations using Wise Package Studio 8.0 and Microsoft App-V 5.0 SP2
- Testing the repackaged application using HP ALM tool with client specifications
- Created customized test cases in ALM tool for application with special testing requirements
- Have worked on more than 80+ applications as part of Testing Service
- Coordinating in troubleshooting
- Trained and mentored new joiners
- Maintained Knowledge base for the team
Senior Administrator Application Packaging
Microland Pvt.Ltd
01.2014 - 02.2015
- Gathering requirements, Packaging and Testing as per client
- Repackaging/virtualizing legacy installations using Flexera InstallShield 2012/2013 and Microsoft App-V 5.0 SP2
- System level testing for Proper installation in test environment using PS TOOLS
- Created Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, using Admin Studio
- Worked on Various applications to build MSI packages and using transforms (MST); Patches (MSP) according to the package requirements
- Created MSIs for a locked down environment and set permissions on files and registry keys for user access
- Created the App-V Sequences for Win7 and Win 8 Environments
- Generated remediation report using APP DNA compatibility assessment tool
- Migrated office 2003 files (.doc, .mdb, .xls) to Office 2010 using OMPM, OEAT and OCCI Tool
- Generated assessment report for office files using OMPM
- Remediated and converted Office files to Office 2010 format as part of Office Migration
- Wrote and applied custom actions that need to perform specific tasks using Admin studio
- Created Transforms for packages using Tuner in Admin studio
- Worked with the .dll and .ocx files registration and version compatibility for packaging the applications
- Worked with debugging tools like FILEMON, RegMon, InCtrl5, Orca, Dependency Walker
- Used FILEMON and REGMON for monitoring the files and registry Keys Accessed by the application
- Used VB Scripts and DOS Batch Files as wrapper to install, repair and uninstall software packages
- Driver deployment in Windows 7 and windows 8 (DIFxApp merge module, DPInst, Devcon, Hpinst)
- Worked as SPOC for 3 projects
- Analyzing the Package request document provided by the client
- Assignment of application to resources and track application movement in all the stages till delivery
- Coordinating in troubleshooting
- Reviewing final report documentations for packages
- Bug Tracking and Reporting
- Coordinating with client w.r.t
- On-going issues
Senior Engineer
Cognizant Technology Solutions
03.2010 - 01.2014
- Gathering Requirements, Packaging, Testing and Deploying Software packages
- Repackaging legacy installations into Windows installer format using Wise Package Studio 7.0/8.0 and Admin studio 11.5
- Created MSIs for a locked down environment and set permissions on files and registry keys for user access
- Remediated the packages to make them work for Win 7 Environment
- Wrote and applied custom actions that need to perform specific tasks using admin studio
- Created Transforms for packages using Tuner in Admin studio
- Worked with the .dll and .ocx files registration and version compatibility for packaging the applications
- Worked with merge modules and assemblies
- Worked with debugging tools like FileMon, RegMon, InCtrl5, Orca, Dependency Walker
- Used FILEMON and REGMON for monitoring the files and registry Keys Accessed by the application
- Performed package validation to resolve Internal Consistency Errors (ICE)
- Used Wise script and VB Scripts as wrapper to install, repair and uninstall software package
- Worked on Various applications to build MSI packages and using transforms (MST); Patches (MSP) according to the package requirement
- Driver deployment in Windows XP, windows 7 and windows 8 (DIFxApp merge module, DPInst, Devcon, Hpinst)
- Deploying the package and system level testing using Microsoft SCCM 2007 Tool in test environment
- Bug Tracking and Reporting
- Interacting with the client for any clarifications required
- Have virtualized the application using App-v 4.6 and Thinapp
- Worked as Quality Analyst
- Mentored the new joiners and fresher in team
Education
Bachelor of Computer Science and Technology -
BijuPattnaik University of Technology
01.2009
Skills
- Microsoft Intune Admin Center
- Microsoft SCCM
- Operational planning
- Cross-functional team management
- Supervision and training
- Performance measurement
- Improve performance
- Delegation
- Problem-solving abilities
- Effective leader
- Time management abilities
- Process Improvement
- Operational Efficiency
- Multitasking Abilities
- Team building
Certification
- AZ-900 Azure Fundamentals
- AZ-104 Azure Administrator Associate
Languages
English
Hindi
Oriya
Awardsrecognitions
- Cloud First – IE Gamechangers Award (Guiding Light) for 10/22.
- GEM Award for FY21 Q2
- GEM Award for FY21 Q1
- GEM Award for FY20 Q4
- Received Cloud First - IE Gamechangers Award (Guiding Light) for 05/2020-08/2021.
- Received ‘FY 21 Q2 GEM’ award for Individual Award Going Extra Miles.
- Received ‘FY 21 Q1 Gem’ award from top management.
- Have received ‘Overcome Boundaries Award’ award for best performance for the month of 09/2020.
Personal Information
- Father's Name: Shri J.N.Gouda
- Date of Birth: 07/21/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Associate Operations Manager
Accenture
12.2022 - Current
Associate Operations Manager
Accenture
12.2022 - Current
Technical Specialist
Accenture
03.2020 - 11.2022
Senior Analyst Application Packaging
Accenture
01.2019 - 03.2020
Senior admin Application Packaging
Microland Pvt. Ltd.
02.2015 - 04.2016
Technical Specialist Application Packaging
Microland Pvt. Ltd.
01.2014 - 03.2017
Senior Administrator Application Packaging
Microland Pvt.Ltd
01.2014 - 02.2015
Senior Engineer
Cognizant Technology Solutions
03.2010 - 01.2014
Bachelor of Computer Science and Technology -
BijuPattnaik University of Technology
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Nikitha TatineniNikitha Tatineni
Windows Server Administrator at AccentureWindows Server Administrator at Accenture
Sapna MishraSapna Mishra
Lead Quality Engineer at BrillioLead Quality Engineer at Brillio