Hi, I’m
Shubham Agarwal
Team Leader- Operations
Agra
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
1
year of professional experience
8
years of post-secondary education
Work History
Zast Logisolutions Pvt. LtdGurugram
Team Leader- Operations
02.2022 - Current
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings regarding performance.
- Handling customer escalation and MIS reports
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Created and maintained detailed database to grow vendor performance as well as customer performance
Zast Logisolutions Pvt. LtdGurugram
Operations Executive
06.2021 - 01.2022
Job overview
- Tracked orders and notified customers of status or potential delays in every 3 hours.
- Guiding of routes to drivers.
- Capturing of halts and make sure timely delivery of customer shipment.
- Making of MIS reports
Education
GLA UniversityMathura, Uttar Pradesh, India
MBA from Logistics & Supply Chain Management
08.2019 - 05.2021
GLA UniversityMathura, Uttar Pradesh, India
Bachelor of Commerce from Accounting And Business Management
08.2016 - 05.2019
Sumeet RahulAgra, Uttar Pradesh, India
Intermediate from Commerce
04.2014 - 03.2016
ST. Conrad's Inter CollegeAgra, Uttar Pradesh, India
High School from Science
04.2012 - 03.2014
Skills
Leadership and team building
Timeline
Team Leader- Operations
Zast Logisolutions Pvt. Ltd
02.2022 - Current
Operations Executive
Zast Logisolutions Pvt. Ltd
06.2021 - 01.2022
GLA University
MBA from Logistics & Supply Chain Management
08.2019 - 05.2021
GLA University
Bachelor of Commerce from Accounting And Business Management
08.2016 - 05.2019
Sumeet Rahul
Intermediate from Commerce
04.2014 - 03.2016
ST. Conrad's Inter College
High School from Science
04.2012 - 03.2014
Similar Profiles
Prince PaulPrince Paul
Key Account Manager at Zast Logisolutions Private LimitedKey Account Manager at Zast Logisolutions Private Limited
Pavan SinghPavan Singh
Manager Supply Chain & Logistics at Zast Logisulotions Pvt LtdManager Supply Chain & Logistics at Zast Logisulotions Pvt Ltd
Chetan ChandakChetan Chandak
Assistant Manager at Seabird Logisolutions Pvt. Ltd.Assistant Manager at Seabird Logisolutions Pvt. Ltd.