Shubham Agarwal
GURGAON
Summary
Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions.
Overview
8
8
years of professional experience
Work History
TELE SALES OFFICER
UMMEED HOUSING FINANCE PRIVATE LIMITED
06.2024 - Current
- Developed extensive knowledge of products and services to better assist customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Associate Sales Consultant
Paisabazaar Marketing And Consulting Private Ltd
01.2022 - 06.2024
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Store Manager
AK MART RETAIL
05.2019 - 01.2022
- Developing store strategies to raise customers' pool, expand store traffic, and optimize profitability
- Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Delegated assignments to meet coverage needs and maintain store standards
- Promoted team-oriented culture with common sales, service, and productivity goals
- Digital Marketing, Integrated
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Business Development Executive
INTEGRATED CLOTHING HOUSE
08.2018 - 04.2019
- Researched keywords and content using Google and internal tools
- Supported brand promotion by helping to finalize and distribute marketing collateral
- Conducted online research into digital and mobile products on market
- Summarized and reported on research to team and management.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Business Development Executive
Codecarry technologies
01.2018 - 07.2018
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Technical Trainee
INTERGLOBE TECHNOLOGIES
01.2017 - 12.2017
- Getting trained in software manual testing as well as learning different languages like
- HTML, javascript, and jQuery also handling Technical Support
- Sky Team RTW product of SkyTeam (Airline Alliance) for online booking Round the
- World trips
- It has two parts – B2C and B2B
- B2C is a booking engine from where users can directly book Round the World Ticket
- B2B is used by agents to view flight details for booking.
Education
Bachelor of Technology - Computer Science
Manav Rachna International University
Higher secondary School - Science
Kendriya Vidyalya NO 1 ‐ Army Cantt BANBASA
Khatima, IndiaSkills
- Customer service management Process improvements
- Advertising and marketing Inventory control
- Cost control and budgeting
- Team building
- Closing sales
- Objection handling
- Follow-up calls
- Sales Pitches
- CRM Software
- Follow-up skills
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Timeline
TELE SALES OFFICER
UMMEED HOUSING FINANCE PRIVATE LIMITED
06.2024 - Current
Associate Sales Consultant
Paisabazaar Marketing And Consulting Private Ltd
01.2022 - 06.2024
Store Manager
AK MART RETAIL
05.2019 - 01.2022
Business Development Executive
INTEGRATED CLOTHING HOUSE
08.2018 - 04.2019
Business Development Executive
Codecarry technologies
01.2018 - 07.2018
Technical Trainee
INTERGLOBE TECHNOLOGIES
01.2017 - 12.2017
Bachelor of Technology - Computer Science
Manav Rachna International University
Higher secondary School - Science
Kendriya Vidyalya NO 1 ‐ Army Cantt BANBASA
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