SHUBHAM BHANUDAS MANE
Mumbai
Summary
Dedicated and results-driven Automobile Service & Diagnostics Professional with 10+ years of expertise in vehicle troubleshooting, ECU programming, CANBUS diagnostics, and customer service. Experienced in service advisory, relationship management, and workshop operations across Honda, Marinara, Maruti, and Nexa dealerships. Proven track record of enhancing service efficiency, resolving complaints, and boosting customer satisfaction. Currently working as Front Office Leader at Arya Honda.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Leader
Arya Honda
Mumbai
05.2025 - Current
- Manage customer greetings, appointments, and front-office operations.
- Coordinate with service advisors & technicians for smooth service workflow.
- Monitor customer satisfaction and ensure transparent communication.
Relationship Manager
Hansa Direct Pvt Ltd for Mahindra & Mahindra
Mumbai
08.2024 - 04.2025
- Handled 900+ workshops pan India, resolving escalations and ensuring service quality.
- Improved customer satisfaction by 20% through proactive complaint handling.
- Maintained service data across CRM/DMS platforms and developed customer-focused strategies.
Service Advisor
Shivam Autozone Nexa
Mumbai
01.2023 - 01.2024
- Managed day-to-day operations of the service department, scheduling and supervising repairs.
- Led a 15-member team, achieving 99% service completion rate.
- Ensured compliance with regulatory and quality standards.
Service Advisor
Viva Honda
Mumbai
01.2021 - 01.2023
- Delivered accurate repair estimates and improved customer retention.
- Resolved 95% of customer complaints within 48 hours.
- Enhanced cross-selling by recommending additional services.
Co-Founder
Royal Automan
Mumbai
01.2020 - 01.2021
- Managed a workshop team of mechanics & electricians.
- Provided online/offline customer support and performed advanced diagnostics.
- Handled electrical installations and troubleshooting for multiple vehicle brands.
Dealer Technical Leader (Diagnostics Engineer)
Simran Motors
Mumbai
01.2019 - 01.2020
- Conducted fault troubleshooting and ECU programming.
- Prepared technical case studies and guided junior technicians.
- Ensured compliance with service manuals and safety procedures.
Automobile Electrician
Shivam Autozone Nexa
Mumbai
01.2016 - 01.2019
- Diagnosed CANBUS & electrical issues, updated control modules.
- Performed immobilizer programming, voltage testing, and ECU analysis.
- Fixed air conditioning and electrical wiring complaints effectively.
Technician
SK Wheels
Mumbai
01.2015 - 01.2016
- Diagnosed engine performance, oil pressure, overheating & fuel efficiency issues.
- Repaired auto-electrical faults and consulted with senior engineers.
Trainee Technician
Sai Service
Mumbai
01.2014 - 01.2015
- Conducted wheel alignment, brake service, and troubleshooting under senior guidance.
- Followed OEM repair procedures for steering and suspension issues.
Education
NCVT Certification - Automobile Technician
Sai Service Pvt. Ltd
01.2014
ITI - Motor Mechanic Vehicle (MMV) - Petrol/Diesel
Mulund ITI Institute
01.2013
SSC -
Mumbai Board
01.2010
MS-CIT Certification -
Skills
- Vehicle Diagnostics
- ECM
- TCM
- PCM
- ABS
- SRS
- CVT
- AMT
- Immobilizer
- Key Fob Coding
- Communication Protocols
- CANBUS
- LIN
- UART
- Voltage Communication
- Tools & Systems
- OBD Scanner
- Oscilloscope
- Multimeter
- Pass-through Programming
- Software Expertise
- Maruti DMS
- Mahindra DMS
- Honda D'Light
- Salesforce
- EPC
Accomplishments
- Resolved 95% of customer complaints within 48 hours (Honda)
- Achieved 99% service completion rate with a 15-member team (Nexa)
Languages
- English
- Hindi
- Marathi
- Konkani
Core Competencies
ECM, TCM, PCM, ABS, SRS, CVT, AMT, Immobilizer, Key Fob Coding, CANBUS, LIN, UART, Voltage Communication, OBD Scanner, Oscilloscope, Multimeter, Pass-through Programming, Maruti DMS, Mahindra DMS, Honda D'Light, Salesforce, EPC (Electronic Part Catalogue), Oracle BI, Service Advisory, Complaint Resolution, Customer Handling, Process Compliance, Team Management, Training, Workflow Optimization, Continuous Improvement
Languages
English
First Language
Certification
Honda soft skills , diagnosis, advance,honda new model, special diagnostic
Diagnosis
Affiliations
- **Employee of the Month** (recognized for quick and accurate fault diagnosis).
- Received **Service Excellence Award** for customer satisfaction at Shivam Autozone Nexa (2016–2019).
- Achieved **100% compliance** with
Timeline
Front Office Leader
Arya Honda
05.2025 - Current
Relationship Manager
Hansa Direct Pvt Ltd for Mahindra & Mahindra
08.2024 - 04.2025
Service Advisor
Shivam Autozone Nexa
01.2023 - 01.2024
Service Advisor
Viva Honda
01.2021 - 01.2023
Co-Founder
Royal Automan
01.2020 - 01.2021
Dealer Technical Leader (Diagnostics Engineer)
Simran Motors
01.2019 - 01.2020
Automobile Electrician
Shivam Autozone Nexa
01.2016 - 01.2019
Technician
SK Wheels
01.2015 - 01.2016
Trainee Technician
Sai Service
01.2014 - 01.2015
NCVT Certification - Automobile Technician
Sai Service Pvt. Ltd
ITI - Motor Mechanic Vehicle (MMV) - Petrol/Diesel
Mulund ITI Institute
SSC -
Mumbai Board
MS-CIT Certification -
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