DMS Maruti
SHUBHAM BHANUDAS MANE
Automobile Service Operations & Diagnostics Leader
Mumbai
Summary
Results-driven Automobile Service & Diagnostics Professional with over 10+ years of progressive experience in vehicle diagnostics, service operations, customer relationship management, and workshop leadership. Expertise in ECU programming, CANBUS diagnostics, immobilizer coding, and advanced troubleshooting across Honda, Maruti Nexa, and Mahindra dealership networks. Proven ability to enhance operational efficiency, reduce complaint turnaround time, lead high-performing teams, and drive customer satisfaction in fast-paced automotive environments.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Front Office Leader
Arya Honda
05.2025 - 01.2026
- Led front office service operations and coordinated between customers and workshop teams. Managed service scheduling, escalations, and KPI monitoring. Improved customer retention and complaint resolution process. Ensured adherence to Honda OEM standards and audit compliance.
- Reason for Leaving: Career advancement and pursuit of higher leadership opportunity.
Relationship Manager
Hansa Direct Pvt Ltd (Mahindra & Mahindra)
08.2024 - 04.2025
- Managed customer lifecycle and service relationship strategy. Improved operational efficiency across Mahindra workshop network. Worked extensively on Mahindra DMS, Salesforce CRM, and Oracle BI systems. Strengthened customer engagement and retention metrics.
- Reason for Leaving: Transitioned into dealership leadership role.
Service Advisor
Shivam Autozone Nexa
01.2023 - 01.2024
- Led 15-member technical team. Achieved 99% service completion rate. Ensured OEM compliance and audit readiness.
- Reason for Leaving: Growth toward premium brand exposure.
Service Advisor
Viva Honda
01.2020 - 01.2023
- Delivered accurate diagnostics and repair estimation. Resolved 95% of customer complaints within 48 hours. Increased service revenue through effective cross-selling. Improved customer retention and satisfaction scores.
- Reason for Leaving: Sought higher operational responsibility and team leadership.
Dealer Technical Leader (Diagnostics Engineer)
Simran Motors, Panvel
01.2019 - 01.2020
- Conducted ECU programming and advanced fault diagnostics. Guided technicians on complex electrical and CANBUS cases. Maintained technical documentation and case reports.
- Reason for Leaving: Business impact due to COVID-19 lockdown.
Automobile Electrician
Shivam Autozone Nexa
01.2016 - 01.2019
- Diagnosed CANBUS & electrical system faults. Performed control module updates and immobilizer programming. Resolved AC, wiring, and sensor-related complaints.
- Reason for Leaving: Promoted to Service Advisor role.
Technician
SK Wheels (Ram Mandir)
01.2015 - 01.2016
- Diagnosed engine and electrical issues.
- Reason for Leaving: Company closure.
Trainee Technician
Sai Service Pvt Ltd
01.2014 - 01.2015
- Completed apprenticeship program. Assisted in brake service, wheel alignment, and suspension repair.
- Reason for Leaving: Apprenticeship completion.
Education
NCVT Certification - Automobile Technician
ITI - Motor Mechanic Vehicle (Petrol/Diesel)
SSC & MS-CIT Certification - undefined
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Team leadership
Computer skills
Written communication
Problem-solving
Self motivation
Fluent in language and language
Accomplishments
- 95% complaint resolution within 48 hours (Honda)
- 99% service completion rate leading 15-member team (Nexa)
- 30% operational efficiency improvement across Mahindra network
Awards
Employee of the Month – Diagnostic Excellence, Service Excellence Award – Customer Satisfaction
CORE COMPETENCIES
Advanced ECU / ECM / PCM / TCM Diagnostics CANBUS, LIN, UART Communication Systems Immobilizer & Key Fob Coding CVT & AMT Transmission Systems Service Operations & Workflow Optimization DMS & CRM Systems (Mahindra DMS, Maruti DMS, Honda D-Light, Salesforce, Oracle BI) Complaint Resolution & CSI Improvement Team Leadership & Performance Management Process Compliance & Quality Standards
Software
Oracle business integrated system
Honda dlight
SALESFORCE
Mahindra DMS
Timeline
Front Office Leader
Arya Honda
05.2025 - 01.2026
Relationship Manager
Hansa Direct Pvt Ltd (Mahindra & Mahindra)
08.2024 - 04.2025
Service Advisor
Shivam Autozone Nexa
01.2023 - 01.2024
Service Advisor
Viva Honda
01.2020 - 01.2023
Dealer Technical Leader (Diagnostics Engineer)
Simran Motors, Panvel
01.2019 - 01.2020
Automobile Electrician
Shivam Autozone Nexa
01.2016 - 01.2019
Technician
SK Wheels (Ram Mandir)
01.2015 - 01.2016
Trainee Technician
Sai Service Pvt Ltd
01.2014 - 01.2015