Shubham
Senior Engineer
New Delhi
Summary
Enthusiastic Senior Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of video conferencing with Information Technology & service delivery with 6+ years' experience. Motivated to learn, grow and excel in any Industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Engineer
Velocis System Pvt. Ltd
New Delhi
10.2021 - Current
- Managed project documents, blueprints and specifications.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Provide technical resource and support for Clients
- Managing and Troubleshooting of CUCM
- Managing and Troubleshooting of Expressway C & Expressway E
- Managing and Troubleshooting of CMS
- Interact & support with Clients for their requirements & issues
- Configuration of endpoints & core equipment
- Analyzing of logs of various equipment
- Co-ordinate with Cisco TAC team
- Interact with Network team for Change Management
- Following up tickets with Cisco TAC and coordination with TAC engineers to solve the problem
- Dealing with different health check-up reports (CUCM & SP)
- Providing the technical support for team
- Preparing RCA documents
- Supporting and monitoring Cisco IP Telephony devices and users
- Moving, Adding and Deleting Extensions
- Troubleshooting of IP phone registration issues
- Analyzing the VoIP engineering technical issues & sorting out
- Monitoring and troubleshooting of Voice Gateways
- Configuration of User Phone Features
- Class of Service using Partitions and CSS
- Zoom admin for a group level organization
- Troubleshooting and analyzing logs of zoom client
- Troubleshooting and analyzing logs of zoom calls
- Assisting users in scheduling Webinar and guiding them to use webinar features
- Supporting and monitoring Zoom and MS Teams
- Implementation of BBM Enterprise app on group level.
Senior Engineer
WAISL LTD
Hyderabad
07.2019 - 02.2020
- Leads the shift IT team strategically and drives improvements with system programming, processing and support in the airport premises.
- Adhered to timelines to meet quality assurance targets.
- Monitor server rooms and server performance reports
- Understand and appreciate the impact of incidents on OLA & SLA targets, allowing prioritization and direction as needed
- Work-closely with outsource providers and technology teams, problem & change management, technical and business groups to improve our maturity levels and adoption of Incident Management processes
- Schedule and attend weekly meetings with Managers/service providers to ensure continuous improvement and adherence to IT service delivery standards and policies of the airport
- Attend client service review meetings; areas covered will include SLA performance reports, critical outage events, service improvement register, quality, and process improvements
- Time to time execution of CSAT surveys at the airport
- Report and review incidents with senior IT Leadership and outsource providers as needed
- Conduct the mock drills as per security prospectus of the airport on monthly basis
- Worked closely with different bodies at the airport like CISF, BCAS, Immigrations departments, etc.
Senior Engineer
GMR Airport Developers Limited
Hyderabad
10.2019 - 06.2020
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Senior Engineer
GMR Airport Developers Limited
New Delhi
06.2018 - 09.2019
- Understand and appreciate the impact of incidents on OLA & SLA targets, allowing prioritization and direction as needed.
- Leads the IT team strategically and drives improvements with system programing, processing and support.
- Work-closely with Outsource Providers and technology teams, problem & change management, technical and business groups to improve our maturity levels and adoption of Incident Management processes.
- Schedule and attend weekly meetings with Managers to ensure continuous improvement and adherence to IT Service Delivery standards and policies.
- Attend client service review meetings; areas covered will include SLA performance reports, critical outage events, service improvement register, quality, and process improvements.
- Provide Service Delivery reports to an agreed schedule (or on request), including management and account performance reports to IT Management.
- Coordination with top management of vendors for new AMCs, ARCs, CMCs, negotiating, etc.
- Review daily VC, IT, incidents, installation reports from different vendors and IT service provider.
- Make Group Holding Board members get familiar with new software, technologies etc.
- Responsible to complete new IT requirements for the users.
- Time to time execution of CSAT surveys.
- Report and review incidents with Senior IT Leadership and Outsource Providers as needed.
VIP Support Engineer
Hi-Tech Info Services Pvt Ltd
New Delhi
12.2016 - 06.2018
- To provide support to Business Chairman and his team.
- Managing the devices with MacOS, iOS, Windows, etc.
- Taking care of Video Conferencing as per requirement.
- Coordination with the vendors.
AV Support Engineer
Sigma AVIT Infra Pvt. Ltd
06.2015 - 11.2016
Education
Diploma - Electronics & Communication Engineering
Government Polytechnic
Sonipat 07.2011 - 06.2014
High School Diploma -
Golden Valley Se. Sec. School
New Delhi 04.2010 - 03.2011
Skills
Project Management
Certification
MCSA: Windows Server 2012
Timeline
Senior Engineer
Velocis System Pvt. Ltd
10.2021 - Current
MCSA: Windows Server 2012
02-2020
Senior Engineer
GMR Airport Developers Limited
10.2019 - 06.2020
Senior Engineer
WAISL LTD
07.2019 - 02.2020
Senior Engineer
GMR Airport Developers Limited
06.2018 - 09.2019
VIP Support Engineer
Hi-Tech Info Services Pvt Ltd
12.2016 - 06.2018
AV Support Engineer
Sigma AVIT Infra Pvt. Ltd
06.2015 - 11.2016
Diploma - Electronics & Communication Engineering
Government Polytechnic
07.2011 - 06.2014
High School Diploma -
Golden Valley Se. Sec. School
04.2010 - 03.2011
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