Shubham Chavan

Managed communications with international providers regarding medical benefits.

• Facilitated resolution of disputes by providing claim information and reviewing claim forms.
• Assisted members with benefit inquiries by verifying medical codes and offering detailed information.
• Researched medical codes to ensure accurate diagnoses for treatments.
• Conducted follow-up calls with customers to confirm issue resolution.
• Delivered precise benefits and claims information to customers.
• Maintained professionalism in high-pressure situations, effectively diffusing conflicts.

• Greeted customers and identified their needs.
• Strengthened customer retention by offering discount options.
• Resolved customer inquiries in a timely manner.
• Consulted with customers regarding needs and addressed concerns.
• Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.