Shubham Choudhury

• Managed end-to-end workplace operations to ensure seamless daily functioning and client satisfaction.
• Supervised housekeeping, pantry, security, and maintenance operations while coordinating with service vendors for SLA compliance.
• Coordinated preventive and corrective maintenance activities, including HVAC, electrical, plumbing, civil, painting, and pest control works.
• Handled client escalations and operational incidents, ensuring timely resolutions and high customer satisfaction.
• Supported audit readiness through procurement, vendor quotations, invoice processing, compliance documentation, and operational reporting.
• Successfully executed multiple workplace improvement projects while promoting cost-effective vendor management and operational efficiency.

• Delivered personalized concierge services to VIP corporate and international guests, upholding Forbes five-star hospitality standards.
• Coordinated airport transfers, restaurant reservations, and customized guest experiences through effective vendor management.
• Collaborated with front office, housekeeping, engineering, security, and food & beverage teams for seamless guest operations.
• Resolved guest concerns promptly, consistently achieving high satisfaction ratings.
• Managed concierge desk operations to ensure efficient execution of requests and adherence to luxury brand standards.
• Supported hotel events and VIP arrivals while maintaining strong relationships with external partners.

• Managed concierge operations to deliver exceptional guest experiences for business, leisure, and VIP guests.
• Coordinated transportation, travel arrangements, local recommendations, and logistics for seamless guest experiences.
• Collaborated with cross-functional teams to ensure smooth check-ins, room readiness, and efficient service delivery.
• Handled guest requests, complaints, and special arrangements while upholding Accor's service excellence standards.
• Planned and coordinated VIP arrivals, corporate events, and group movements effectively.
• Recognized as Heartist of the Month (November 2024) for outstanding customer service and operational excellence.
• Participated in Golden Core 2.0 educational symposium at Les Clefs d'Or India annual general meet in Jaipur (2025).

Jan 2022 – Jan 2023

Mar 2023 – Aug 2023

• Delivered exceptional guest experiences by managing Front Office, Bell Desk, Concierge, and Airport Operations while adhering to Oberoi's luxury hospitality standards.
• Coordinated airport arrivals and departures for VIP, VVIP, corporate, and international guests, ensuring seamless transportation and travel logistics.
• Liaised with airport authorities, airline personnel, and internal hotel departments to facilitate smooth guest movement and operational coordination.
• Collaborated with Front Office, Housekeeping, Engineering, and Concierge teams to ensure efficient room readiness, guest assistance, and timely service delivery.
• Handled guest requests, service recovery, and operational challenges with a proactive approach, maintaining high levels of guest satisfaction.
• Received exposure to luxury hotel operations, stakeholder management, SOP compliance, and cross-functional coordination, strengthening operational excellence and problem-solving abilities.