Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Dadhwal

Shubham Dadhwal

Mohali

Summary

Proven to enhance company profits and customer satisfaction, I leveraged analytical thinking and a friendly attitude at Think And Learn Pvt Limited. Skilled in Microsoft Word and organization, I excelled in roles at TaskUs and Teleperformance, demonstrating a knack for resolving complex issues and fostering strong client relationships.

Overview

6
6
years of professional experience

Work History

Teammate

TaskUs
Mohali
05.2024 - Current
  • Managed ticket reservations for American Airlines with precision and efficiency.

CSA

Tech Mahindra
Chandigarh
06.2023 - 03.2024
  • Resolved client concerns and issues digitally as a B2B Customer Service Associate for AT&T.

BDA

Think And Learn Pvt Limited
Mohali
11.2021 - 05.2023
  • Achieved success by leveraging sales and support strengths as a Business Development Associate at BYJU'S.
  • Enhanced company profits by establishing strong client connections.

CSE

Teleperformance
Mohali
10.2018 - 10.2021
  • Developed strategic plans addressing customer needs as an L3 executive in Flipkart's e-commerce operations. Aimed at fostering excellent customer experiences to support Flipkart's growth.
  • Executed expeditious resolutions to complicated customer concerns.

Education

B.Tech (ME) - Mechanical Engineering

I. K. Gujral Punjab Technical University
Punjab
12-2019

Skills

  • Analytical thinking
  • Remote office availability
  • Recordkeeping
  • Organization and time management
  • Microsoft Word
  • Friendly, positive attitude

Timeline

Teammate

TaskUs
05.2024 - Current

CSA

Tech Mahindra
06.2023 - 03.2024

BDA

Think And Learn Pvt Limited
11.2021 - 05.2023

CSE

Teleperformance
10.2018 - 10.2021

B.Tech (ME) - Mechanical Engineering

I. K. Gujral Punjab Technical University

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Shubham Dadhwal