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Results-driven Executive Resolutions Specialist with a proven track record of successfully resolving complex issues and ensuring customer satisfaction. Highly skilled in analyzing and resolving problems, improving operational efficiency, and managing customer relationships. Seeking a challenging role to utilize my expertise in resolving executive level conflicts and contributing to organizational growth.

I am a diligent self-starter, always seeking opportunities for growth and development and I relish a challenge. I can build strong relationship with various functions, to learn and grow together, as well as to influence and inspire others to do better. I strive for flawless service delivery with appropriate collaboration from teams to creating a corporate culture that brings satisfaction to clients. SIGNIFICANT ACHIEVEMENTSAs an acting manager, assisted past manager in guiding the team to achieve set targets through half of the year.As the acting manager (A&C Office) in 2019, we received an award for achieving and exceeding all target set consistently.Achieved daily deployment of e-value performance of Ghc10,000 as against a target of Ghc5,000 within assigned territory in 2014 at Airtel.Achieved 100 percent of monthly target of loan repayment in 2013 at HFC Bank

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Organized professional with excellent clerical skills. Possesses strong character profiling and interpersonal abilities. Great communicator manages time well to complete tasks to high standards.

Experienced Customer Service Representative with a strong track record of delivering exceptional customer service and efficiently resolving product or service-related issues. Proficient in utilizing CRM systems to manage customer accounts, provide tailored solutions, and troubleshoot mobile devices. Known for maintaining accurate customer records and fostering long-term relationships, consistently driving high levels of customer satisfaction and loyalty. A solutions-oriented professional with a focus on continuous improvement and exceeding customer expectations.

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. To utilize my technical skills and provide professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Shubham Gaikwad

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Customer Service Executive

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Customer Service Executive

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