Shubham Gomase
Nagpur
Summary
Detail-oriented Biomedical and Diagnostic Service Professional with 8 years of experience in installation, preventive maintenance, and troubleshooting of diagnostic laboratory equipment. Expertise in fully automatic ELISA and gel card instruments. Proven track record in lead generation and converting opportunities into orders, enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Branch Service Manager
Tulip Diagnostic pvt Ltd
Nagpur
12.2018 - Current
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed and addressed customer needs promptly and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
Education
Bachelor in Engineering - Electronics And Telecommunication
St. Vinsant Pallotti College of Engineering And Technology
Nagpur , India 08.2014 - 05.2018
Skills
- Biomedical Equipment Maintenance
- Installation & Troubleshooting
- Preventive Maintenance (PMS)
- Technical Support
- Service Team Leadership
- Client Retention Strategies
Key Responsibilities
- Preventive Maintenance Service (PMS) of diagnostic instruments
- Installation and commissioning of laboratory equipment
- Troubleshooting and breakdown, maintenance
- Technical support and customer service handling
- Managing service activities and client coordination
- Lead handling and converting opportunities into business orders
Timeline
Branch Service Manager
Tulip Diagnostic pvt Ltd
12.2018 - Current
Bachelor in Engineering - Electronics And Telecommunication
St. Vinsant Pallotti College of Engineering And Technology
08.2014 - 05.2018