Shubham Grover

Counterparty Manager & Implementations

• Managing and leading a backend operations team of 14 members, ensuring seamless execution of day-to-day processes for the ‘Counterparty Manager’ tool, in line with established SOPs followed by major global banking clients.
• Hiring fresh and experienced personnel and ensuring a developed training plans for new joiners by collaborating with the trainers, conducting structured onboarding and knowledge transfer sessions, and organizing refresher trainings for existing team members to keep them aligned with process updates and compliance requirements.
• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Managed cross-functional projects such as Counterparty Manager, Certificate Compliance, Outreach360, Onboarding Accelerator, and, Request for Amendment, ensuring timely completion and alignment with company objectives.
• Overseeing critical backend functions such as KYC documentation processing, monthly AUM data updates for Asset Management Companies, and ISDA regulatory data management for all the major protocols.
• Preparing and reviewing comprehensive Monthly MIS reports, including team scorecards, performance dashboards, and tracking against defined KRIs to support internal governance and performance monitoring.
• Acting as a liaison with the product and development teams, managing JIRA tickets raised for issue resolution, report creation, data integrity fixes (“data healing”), and continuous process improvements.
• Addressing and resolving ad hoc requests/client escalations efficiently through prompt and professional communication over emails and calls, ensuring client satisfaction and adherence to SLAs.
• Creation and development of Postgre SQL queries to facilitate the client's reporting requirement and to perform monthly platform audits.
• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.

• Handled real-time global transactions in compliance with OFAC, AML, and internal policies using Fircosoft.
• Screened cross-border and domestic payments for SDNs, PEPs, sanctioned countries, and watchlist.
• Investigated alerts and escalated potential sanctions violations to L2/GES teams/MLROs.
• Detected wire stripping patterns and ensured transparency in payment data.
• Coordinated with LOBs to gather client and transactional information for due diligence.
• Managed payment queries, amendments, and cancellations via GIN/Pega.
• Approved clean transactions and blocked/cancelled those involving sanctioned entities.
• Oversaw critical payments and ensured timely execution within currency cut-off timelines.
• Reconciled financial market products and resolved breaks in FX, MM, and rates businesses.
• Conducted team training sessions on tools, screening procedures, and investigations.
• Generated daily allocation and ageing reports to track and distribute investigation cases.
• Escalated aged and out-of-fund cases via email, SWIFT, and direct communication.
• Ensured adherence to clearing systems, BICs, and sanction compliance guide

• Specialized in investigation and reconciliation of multi-currency cross-border payments across APAC, EMEA, and US regions, covering all branches.
• Handled escalations and ensured SLA/TAT adherence via email and phone coordination with internal teams and external banks.
• Managed queues on IntelliTracs, leveraging SWIFT message types:MT103, MT202/202COV for fund transfers.
  MT199, MT192, MT195, MT196 for payment-related communication.
• Tools & Applications:Payments & Reconciliation: IntelliTracs, Intellimatch, SWIFT Messaging, SWIFT Alliance, Cesium, PEGA, BOSS, WTX, GIN, GBS, Fircosoft (FFF).
  CRM & Reporting: Salesforce, MS Word, MS PowerPoint.
  Data Analysis: SQL (basic queries), MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Dashboards).
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.