Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

SHUBHAM GUPTA

General Manager
New Delhi

Summary

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

General Manager

Kitchens Centre
Delhi
05.2020 - Current
  • 6th Employee of the company, responsible for 3 Million ARR in less than 2 Years of launch.
  • Ensure optimal occupancy at all centers across the country with the best selection of brands (Chaayos, WOW Momo, Barbeque Nation, Farzi Cafe). Directly dealt with CXOs of top partners wherever required.
  • Overseeing hiring activities for the company and preparing budgets for the same.
  • Responsible for PNL Management, revenue forecast and projections.
  • Overseeing marketing activities with the help of the Marketing Manager which includes making investor decks, partnership proposals, lead generation, social media management, etc.
  • Work with internal teams on behalf of clients to ensure the highest level of customer service.
  • Launched multiple new initiatives to boost up the revenues for the organization
  • Created KPI for assigned team from scratch and reviewed the same on quarterly basis
  • Setting targets for sales team and making sure that the targets are met




Sales Team Lead (KAM)

ZOMATO
Mumbai
02.2018 - 10.2019
  • As a Sales Lead, helped in planning an aggressive market expansion for Zomato and launch the company’s services throughout the Mumbai region. Responsible for strategic planning, contract negotiation, business development and client relationship with the help of Sales Team.
  • Acquired 200+ Key Accounts for Zomato in Mumbai and ensured optimum supply of restaurants for customers.
  • Helped Zomato Mumbai to increase its market share from 20% to 80% in Mumbai region
  • Winner of ZSL, Awarded best Sales TL Pan India for acquiring maximum competition exclusive merchants and city priority accounts.
  • Launch of new sub-zones in city - Ulwe, Ambarnath, Kharghar, Ulhasnagar
  • Managed a team of 6 Sales Managers and trained and mentored 15 Sales Managers and 10 Account Managers in overall tenure.

Analyst

Capgemini
Mumbai
07.2017 - 02.2018


  • Collaborated with product management to design, build and test systems.
  • Worked closely with clients to establish specifications and system designs.
  • Developed reporting and insights for client meetings.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Education

B.Tech - Computer Engineering

NMIMS
Mumbai
06.2013 - 06.2017

Skills

    Business Development

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Timeline

General Manager

Kitchens Centre
05.2020 - Current

Sales Team Lead (KAM)

ZOMATO
02.2018 - 10.2019

Analyst

Capgemini
07.2017 - 02.2018

B.Tech - Computer Engineering

NMIMS
06.2013 - 06.2017

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SHUBHAM GUPTAGeneral Manager