SHUBHAM GUPTA
General Manager
New Delhi
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
General Manager
Kitchens Centre
Delhi
05.2020 - Current
- 6th Employee of the company, responsible for 3 Million ARR in less than 2 Years of launch.
- Ensure optimal occupancy at all centers across the country with the best selection of brands (Chaayos, WOW Momo, Barbeque Nation, Farzi Cafe). Directly dealt with CXOs of top partners wherever required.
- Overseeing hiring activities for the company and preparing budgets for the same.
- Responsible for PNL Management, revenue forecast and projections.
- Overseeing marketing activities with the help of the Marketing Manager which includes making investor decks, partnership proposals, lead generation, social media management, etc.
- Work with internal teams on behalf of clients to ensure the highest level of customer service.
- Launched multiple new initiatives to boost up the revenues for the organization
- Created KPI for assigned team from scratch and reviewed the same on quarterly basis
- Setting targets for sales team and making sure that the targets are met
Sales Team Lead (KAM)
ZOMATO
Mumbai
02.2018 - 10.2019
- As a Sales Lead, helped in planning an aggressive market expansion for Zomato and launch the company’s services throughout the Mumbai region. Responsible for strategic planning, contract negotiation, business development and client relationship with the help of Sales Team.
- Acquired 200+ Key Accounts for Zomato in Mumbai and ensured optimum supply of restaurants for customers.
- Helped Zomato Mumbai to increase its market share from 20% to 80% in Mumbai region
- Winner of ZSL, Awarded best Sales TL Pan India for acquiring maximum competition exclusive merchants and city priority accounts.
- Launch of new sub-zones in city - Ulwe, Ambarnath, Kharghar, Ulhasnagar
- Managed a team of 6 Sales Managers and trained and mentored 15 Sales Managers and 10 Account Managers in overall tenure.
Analyst
Capgemini
Mumbai
07.2017 - 02.2018
- Collaborated with product management to design, build and test systems.
- Worked closely with clients to establish specifications and system designs.
- Developed reporting and insights for client meetings.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
B.Tech - Computer Engineering
NMIMS
Mumbai 06.2013 - 06.2017
Skills
Business Development
Client account management
Performance improvement
Recruitment
Deadline-oriented
Sales expertise
Project Management
Launch of new initatives
Startups background
Coaching and mentoring
Effective leader
Strategic account development
Goal Setting
Team development
Timeline
General Manager
Kitchens Centre
05.2020 - Current
Sales Team Lead (KAM)
ZOMATO
02.2018 - 10.2019
Analyst
Capgemini
07.2017 - 02.2018
B.Tech - Computer Engineering
NMIMS
06.2013 - 06.2017